Reconnection Alarm Sales Consultant

7 months ago

Alberton, South Africa Fidelity Services Group Full time

**POSITION**: SALES CONSULTANT: RECONNECTIONS

**DEPARTMENT**: SALES

**REPORTS TO**:SALES MANAGER

**MAIN PURPOSE OF JOB**:To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).

**1. QUALIFICATION & EXPERIENCE**:

- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.

**2. JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience **Advantageous**:

- Valid driver’s licence** Compulsory**:

- Own Reliable car**:

- Compulsory**:

- Ability to handle conflict and work under pressure.
- High energy levels

**3. ADMINISTRATION**
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.

**4. HANDLING OF LEADS**
- Appointments will be booked between 08h00 to 17h00 - one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) - client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) - Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.

**5. SELLING**
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking - follow up

**6. AFTER SALES SERVICE**
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.

**7. GENERAL**
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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