Quality Specialist
2 weeks ago
QUALITY SPECIALIST
MAIN JOB PURPOSE:
- To assist with the quality assurance service to the business so that products produced by the company are fit for use by the consumers according to Company’s specifications and standards.
- To drive zero defect culture within the organization.
JOB SUMMARY
Operational
- Laboratory (analytical & micro) management including manning of shift quality analysts, zero listeria program, pathogen monitoring (external laboratory)
- Supplier management (handling of non conformance and follow up on feedback)
- Support the implementation and maintenance of food safety systems (FSSC, HACCP, PRP’s, management review
- Conduct internal and supplier audits as per schedule (follow up on gaps and closure - feedback to management)
- Consumer complaint management (including trend analysis & feedback to factory and management)
- Team development plans and implementation. Set performance goals, quarterly reviews and feedback to individuals on performance
- Resident inhouse contractor management (schedule monthly meetings, reviews on performance and contract)
- Key member of UMS quality pillar (losses derived from Q matrix, cascade other issues such as machine, man, material & method to relevant pillars)
- Monthly quality performance reporting (micro trends, consumer trends, contractor performance, CAPA)
- SAP - QM user (create & change material inspection LOT on SAP - QM)
- Partner with R&D on changes in specification and SAP PLM (product lifecycle management) updates
- Support external audits (FSSC, State Vet, Halaal, dairy inspections)
- Lead operational quality incidents investigation including root cause analysis, CAPA and gap closure timeline adherence
- Implementation and maintenance of cleaning and disinfection (including validation, hygiene ice cream standards, lead cleaning & chemical optimisation projects)
- Cost management (weekly cost governance, PO and invoice management, cost saving)
- Drive quality culture withing the organisation (awareness, reward & recognition program, Quality week activities, conduct survey and analyse then feedback to management)
- Support all innovations
Administrative
- Interact with QC technicians ensuring that information regarding non-conformance is logged and addressed.
- Interact with production in the communications of quality problems identified in the packing process
- Run all consumer and customer complaint investigations and generates reports for feedback.
- Weekly/Monthly reporting consumer/customer complaints
KEY REQUIREMENTS
- National Diploma in Microbiology/Biotechnology/Food Technology
- 2-4yrs working experience in FMCG manufacturing
- Fully Operational in UMS QC tools and methodology
- Working Knowledge of HACCP and GMP's.
- Working Knowledge of OHS act and safe operating procedures.
- Ability to analyze data and information
- Ability to use SAP
- Ability to use digital platforms (BuildApp, Quality One, DVOC, EOLA)
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