Quality Management Specialist
4 weeks ago
Job title : Quality Management Specialist (Johannesburg) jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : April 15, 2024
Quick Recommended Links
Summary
The Quality management specialist is responsible for overseeing all activities and tasks needed to maintain a desired level of excellence within the Carrier division. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. You will also be required to carry out process audits and risk assessments, analyzing data to identify areas for improvement, and work with cross-functional teams to drive continuous improvement initiatives. Additionally, the Quality management specialist will also be responsible for ensuring compliance with industry best practice standards and regulations
Key duties and responsibilities:
Network Performance Reporting
Reporting of core network availability and utilisation Analysing trends to identify service improvement initiatives. Tracking and reporting of network optimsation projects Work closely with system Dev Teams to automate reporting platforms. Audits and test scenarios Plan regular site audits. Test network stability and configurations via change controlOperational Efficiencies
Document and maintain standard operating procedures. Ensure internal escalation matrices are followed for carrier related outages. Work with SDM team for operational shortfalls and find solutions. Make use of MS planner and project plans for larger operational tasks Ensure all network documentation, diagrams, configurations etc. are stored in a central repository for easily access. Work closely with system Dev Teams to Automate mundane activities. Monitor activities that could be automated to work smarter and save time. Update, implement and improve standard operating procedures. Always look for opportunities to improve efficiencies for the department.Quality Assurance
Create quality measurements to track improvements. Execute quality improvement testing and activities. Develop quality assurance standards and carrier division processes. Adhere to industry quality, and best practice standards. Ensure service turnaround times meet customer expectations and demand. Create reports documenting errors and issues for fixing. Maintain standards for reliability and performance of service / SLA. Define checklists which aligns to standard operating procedures. Set the quality standards for the team aligned to industry standards, Ensure all repositories and platforms are updated properly.Problem Management (Root Cause)
Prioritize and plan problems because of repeat incidents. Communicate with stakeholders when required. Inform the Change Manager when required. Decide on investigation of known errors. Register Request for Changes or Service Requests to solve known errors. Conduct problem review and document lessons learned. Close problem and inform stakeholders. Monitor the Problem and Known Error Resolution progress and perform required action. Draft RCA post Major network incident. Work with teams to improve service quality. An increase in the percentage of proactive changes submitted by problem management. A reduction in the number of incidents over time. Minimizing the impact of problems. 3rd party management (RFO & Escalations) Track and store RFO documentation from 3rd party vendorsChange Management
Logging 3rd Party Changes Communicate changes with customers. Conduct quality checks on changes that are logged by engineers. Ensure changes are logged and scheduled timeously by engineers. Track internal change approvals. Log site access for change control activities Arrange stock for change control activities. Change management administrative activities to ensure success of change control. Monthly change management report Work closely with system Dev Teams to automate change management reports.Risk Management
Create and maintain network risk register. Develop, establish, and implement policies and frameworks for risk management. Perform or monitor risk assessments in conjunction with Head of Operations, which comprise analyzing, identifying, describing, and quantifying risks that impact all business risks. Perform risk evaluation, which entails comparing potential risk with company-defined criteria. Prepare action plans to decrease risk factors. Allocation of Ownership to mitigate risks.Internal Network Projects & Site Readiness
Prepare and execute internal and external Projects. Determine and define project scope and objectives. Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Develop and manage a detailed project schedule and work plan. Provide project updates on a consistent basis to various stakeholders on progress. Utilize industry best practices, techniques, and standards throughout entire project execution. Monitor progress and make adjustments as needed. Measure project performance to identify areas for improvement.Carrier Operations Administration
Carrier internal project Co-ordination Allocate a remote resource for projects. Request stock for installations and break fix activities Arrange and coordinate site access. Manage engineer resource calendar. Manage and track standby / shift rosters. Monthly overtime and expense claims Coordinate remote hands support, including 3rd party vendors. Coordinate delivery notes with Presales / procurement. Coordinate ONT testing and billing. Coordinate and manage Go-Van activities. Stock / Spares Management Ensure stock is available / allocated to upcoming projects. Reconcile stock inventory on a weekly and monthly basis. Management of Go-Van boot-stock inventory Reporting on Spare Holdings Ensure that all customers have sufficient spare stock in all regions.Generally, do all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.
Minimum Requirements:
Matric certificate Business diploma/degree in quality management, engineering, business administration, or related discipline. Minimum 3 years professional experience in a quality management role Working knowledge of quality management systems (ISO 9001, AS9100, etc.) Experience developing and implementing quality control plans. Service management certification e.g., ITIL Practioner or ITIL Life cycles Telecommunication experience Good business acumen Good understanding of project delivery cycle Project Management certification (advantageous)Required Competencies:
Quality Management and quality assurance experience Strong analytical skills for root cause analysis and problem solving. Excellent verbal and written communication skills Facilitation skills Stakeholder management Escalation management Speed & Accuracy to detail Results driven. Interpersonal skills Decision making ïcan doÍ approach. Relationship managementPersonal Attributes:
Customer Centric Communication Leadership Problem Solving Critical Thinking Organization Attention to detail. Collaboration Sound Judgement Authentic Self-aware Excellent time & self-management*ICT jobs in south africa
*Quality Management Specialist (Johannesburg) in Johannesburg
-
Quality Management Specialist
3 days ago
Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time**Summary** The Quality management specialist is responsible for overseeing all activities and tasks needed to maintain a desired level of excellence within the Carrier division. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. You will...
-
Gauteng,, South Africa MTN Full timeMTN’s job vacancy, Career and Recruitment Job title : Specialist – Network Quality Management Technology Information jobs in Gauteng Job Location : Gauteng, Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES Key Performance Areas Strategic Input: Give input into the areas strategy and assist in...
-
Data Quality Specialist x 2
2 weeks ago
Gauteng, South Africa HR Genie Full timeMy client in the government sector is looking for Data Quality Specialist x2 Location: Onsite, Pretoria Contract Duration: 3 year project Start: TBC Requirements Bachelor's degree in ICT, with a minimum of 5 years relevant experience in ETL,SQL, Data Cleansing Responsibilities Data profiling, cleansing, validation and continuos monitoring...
-
Junior Specialist: Quality Assurance
3 weeks ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Quality Management Specialist
4 weeks ago
Johannesburg, South Africa EMPIRE RECRUITMENT Full timeA leading and global engineering organisation would like to bring their QMS function in-house. Suitable candidates should have experience completing successful ISO 9001 audits and strong implementation of QM processes and procedures. Qualifications and Experience:Relevant NDip/ Degree3 to 5 years QMS experienceJob Description:Quality management processes...
-
Paid Media Specialist
4 days ago
Gauteng, South Africa Zenith Optima Full timePaid Media Specialist Job Summary: The paid media specialist is responsible for execution of Ad campaigns and other paid media activities. Key Responsibilities and Deliverables: Effective project management - Manage, Google, Facebook, TikTok media accounts. - Continually optimize all campaign components including keyword strategy, ad copy, bid prices, cost...
-
Quality Controller/qc Inspector
1 day ago
Gauteng, South Africa Hi-Tech Recruitment Full time**Gauteng**, Gauteng** **R 250 000 - R 280 000 Annually Cost To Company** **Quality Controller/QC Inspector** **Join this powerhouse company!** **R250 000 - R280 000** **Join a well known powerhouse manufacturing company as their new Quality Controller/Quality Inspector. Your experience in the QC arena along with the technical background of being able to...
-
Senior Specialist: Quality Assurance
3 days ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...
-
Talent Programme Specialist
4 weeks ago
Gauteng, Johannesburg, South Africa The South African Breweries Full timeThe South African Breweries’s job vacancy, Career and Recruitment Job title : Talent Programme Specialist jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose The key purpose of this role is to lead our new intake of talents who’ve come in with our DynamX...
-
Specialist: Quality Assurance
4 days ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Installation and Commissioning Specialist
4 days ago
City of Johannesburg, Gauteng, South Africa Redheads Group Full time**Installation and Commissioning Specialist** We are seeking a highly motivated and experienced professional to join our team as an Installation and Commissioning Specialist. In this role, you will be instrumental in planning, coordinating, and implementing commissioning activities to ensure top-quality project delivery and customer satisfaction. We are at...
-
Specialist Quality Manager Services
3 weeks ago
Johannesburg, South Africa EQ Plus Full time**Skills Requirements**: - Bachelors Degree Computer Science/ Information Systems / Informatics or a related IT quality discipline/ technical field or certification. - A minimum of 7 years IT Quality Management experience or a combination of equivalent education and relevant experience. - Extensive knowledge of IT Quality Management Systems implementation...
-
Digital Marketing
2 days ago
Johannesburg, South Africa Quality Connect Staffing Full timeDuties & Responsibilities- Digital marketing specialists work to initiate effective marketing campaigns online, and to translate business goals into successful marketing campaigns. - Evaluate the needs of the consumer market, and understand how and where to acquire knowledge about consumer trends and demands. - Responsible for developing the strategy used in...
-
Quality Manager Roodepoort
3 days ago
Gauteng, South Africa AIM Personnel Services Full time**QUALITY MANAGER - FLORIDA - R50 000 P/M NEG** **Salary**: From R650,000.00 per year Ability to commute/relocate: - Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
PaySpace Payroll Product Specialist
4 weeks ago
Gauteng,, South Africa PaySpace Full timePaySpace’s job vacancy, Career and Recruitment Job title : PaySpace Payroll Product Specialist jobs in Gauteng Job Location : Gauteng, Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose: The primary purpose of this role is to facilitate the successful execution of country-specific projects by conducting...
-
Quality Assurance Manager
6 hours ago
Johannesburg, South Africa RPO Recruitment Full timeRPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...
-
Eac Quality Specialist
3 days ago
Johannesburg, South Africa Abbott Laboratories Full timeResponsible for administering the affiliate Quality Management System, for the English Africa Cluster, with regard to: - Quality Document Management System, - Training related to the Quality System and GMP - Management of Audits at the affiliate - Coordination of Quality KPIs to Regional CDQA - Management of Approved Supplier List - Product Complaints,...
-
Quality Assurance Analyst
1 week ago
Johannesburg, South Africa Quantanite Full timeAbout Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...
-
Specialist: Fraud and Investigation
4 weeks ago
Gauteng, Johannesburg, South Africa National Youth Development Agency Full timeNational Youth Development Agency’s job vacancy, Career and Recruitment Job title : Specialist: Fraud and Investigation jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Key Job Purpose: To lead, manage, plan and execute Forensic Audit’s and to ensure that the...
-
Development and integration Specialist
4 weeks ago
Gauteng, Johannesburg, South Africa Sanlam Group Full timeSanlam Group’s job vacancy, Career and Recruitment Job title : Development and integration Specialist jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 19, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? A Technical resource with extensive Design & Development experience in the .Net software stack,...