Program Manager

1 week ago

Sandton, South Africa Blue Label Telecoms Full time

**About Company**

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.

**Job Purpose**

Responsible to manage, coordinate and facilitate a portfolio of organisational projects including monitoring project status, cross projects dependencies, and delivery progress on an ongoing basis.

**Responsibilities**

**Project Governance**
- Mitigate the risk “blockers” related to product deliveries
- Ensure project governance processes and decisions are applied consistently
- Provide input to budgeting process per project portfolio
- Work closely with Head: PMO, Technology, Business Units and other stakeholders to facilitate delivery and remove impediments
- Provide input into streamlining, adapting and standardizing new processes and artifacts across SA Distribution
- Drive high quality of all deliverables across complete life cycle
- Coordinate and facilitate project audits as needed
- Managing customer expectations for project deliverables
- Perform risk assessments to develop and measure response strategies, reporting, cost time quality delivery, and adherence to standards
- Monitor the performance of project team members, providing and documenting performance feedback

**Process Management**
- Manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project and Process Management for a portfolio of projects
- Support the process of business model rethinking by analyzing processes, practices, and procedures using prescribed methodologies
- Build competency with Project teams and Operations teams in developing project metrics
- Provide leadership with meaningful performance metrics and status reports utilizing dashboards and other tools
- Identify risks proactively, drive timely mitigation, and escalate to management appropriately
- Work with Business Analysis Team to document various business processes with flowcharts, manuals and other documentation outlining current practices

**Project Planning and Management**
- Manage project lifecycle for multiple projects simultaneously, including (where appropriate to the project, the technical elements.)
- Manage project execution to ensure adherence to budget, schedule, and scope
- Define project scope and schedule while focusing on regular and timely delivery of value
- Supporting stakeholders in planning sprint iterations
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
- Monitor or track project milestones and deliverables
- Confer with project personnel to identify and resolve problems
- Submit project deliverables, ensuring adherence to quality standards
- Prepare project status reports by collecting, analyzing, and summarizing information and trends
- Assign duties, responsibilities, and spans of authority to project personnel
- Direct or coordinate activities of project personnel

**Stakeholder Engagement**
- Establish and execute a project communication plan
- Schedule and facilitate meetings related to projects
- Initiate, review, or approve modifications to project plans
- Monitor the performance of project team members, providing and documenting performance feedback
- Negotiate with project stakeholders or suppliers to obtain resources or materials
- Identify need for initial or supplemental project resources
- Identify, review, or select vendors or consultants to meet project needs

**Self-Management**
- Set an example through personal quality and productivity standards and ways of working with others
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

**Behavioural Competencies**
- Business Insight
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Balances Stakeholders
- Resourcefulness
- Communicates Effectively
- Financial Acumen
- Customer Focus
- Cultivates Innovation
- Instills Trust
- Collaborates
- Situational Adaptability

**Education**
- Qualification in Project Management (PMP) or related discipline
- Prince Certification
- Agile and Waterfall (SDLC)

**Experience**
- Minimum of 8 years of project management experience required, with at least 5 years using Lean/Agile methodologies
- Knowledge MS Project and advanced MS Office skills
- Proven track

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