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Customer Service Agent

4 weeks ago

Sandton, South Africa Sandton Debt Counselling Full time

Sandton Debt Counselling is a top debt counselling company as nominated in the last 2 years’ debt review awards. We only employ individuals who knows how it feels to have debt stress, and therefore, the compassion and empathy towards our clients shows.

**Key duties, but not limited to**:

- Make detailed notes on all systems applicable to the query.
- Escalating queries if not in the scope of your responsibility to handle
- Requesting of paid-up letters and settlement balances
- Requesting balance updates from Creditors for Clients or other departments
- Updating balances and paid up letters.
- Requesting Debicheck mandates and following up on links sent
- Capturing of certificate of balances (COB)
- Capturing of acceptances
- Ensuring accurate and up to date client details are captured on the system with every client.
- Ensuring that all recent notes are read and request any outstanding documents from client, if noted that a previous request has been sent.
- Ensuring that the relevant department where an escalation was sent to follow up and provide client with feedback on a regular basis.
- Ensure to communicate back to a client where communication is requested.
- Requesting and capturing of updated COBs or Acceptance
- Assisting with inbound and outbound calls
- Follow the company rules and regulations and be an ambassador of the business.

**Qualification**
- Matric or equivalent
- Debt Counselling course

**Competencies**:

- Know Simplicity
- Read/write/speak: English and Afrikaans additional languages will be an advantage.
- Analytical thinker
- Problem solver
- Effective listening skills
- Able to work independently and within a group

Application Question(s):

- Are you based in Sandton?
- Are you a South African citizen?
- Do you have a matric certificate or an equivalent certificate?
- How many years’ experience do you have in the debt review space?

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (required)

Application Deadline: 2023/07/29

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