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Receptionist
2 months ago
**Job description**
- Ensure that quotes and enquiries are dealt with in an efficient, prompt and friendly manner at all times:
- Respond to all enquiries and requests for quotations in writing within 1 hour upon receiving the request.
- Present each quotation to the Front Office to check before send off to client.
- Ensure you only use documents according to the company policy when sending out written information.
- Follow up with the client within 24 hours of sending any written documentation to ensure that he/she is satisfied with the information supplied. Discuss any discounts required with Front Office Manager if another company is offering a better quote than the hotel.
- Follow up with client within 3 days of sending a quotation to try confirming the booking.
- Invite the client for an educational if not familiar with the hotel.
- If client is unable to confirm the booking at this stage, follow up at least twice a week unless you receive confirmation.
- If we are unable to secure the booking, ensure you find out why the hotel was not chosen as the venue and pass this information onto the Front Office Manager.
- File all quotes sent into the quotation file, in date order. If quote not accepted then file into cancelled file.
**Qualification**
- Matric
- Previous Receptionist experience
- Sound knowledge of Front Office, Reservations and General Management Procedures
- Communication, engagement and Guest Service Skills
- Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Up-to-date knowledge of industry trends and best practices in payroll and HR management.
**Salary**: R15,000.00 per month
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