Supervisor Cleaning
2 weeks ago
**Job Purpose**:
The Cleaning Supervisor will oversee and manage the cleaning division, ensuring high standards of service delivery to commercial clients. The role requires leadership in staff management, operational efficiency, and client satisfaction.
**Key Responsibilities**:
- **Staff Supervision and Management**:
- Lead, motivate, and manage a team of cleaning staff.
- Develop and maintain cleaning schedules to meet client requirements.
- Conduct regular staff training and performance evaluations.
- Address disciplinary issues and implement corrective measures.
- **Operational Management**:
- Monitor and ensure adherence to cleaning protocols and standards.
- Manage and maintain cleaning equipment and supplies inventory.
- Coordinate staffing and resource allocation to ensure uninterrupted service.
- Conduct site inspections to ensure service quality and compliance.
- **Client Relationship Management**:
- Act as the primary point of contact for commercial cleaning clients.
- Address and resolve client complaints or concerns promptly.
- Maintain regular communication to ensure client satisfaction.
- Prepare and present reports on cleaning operations to management and clients.
- **Health & Safety Compliance**:
- Ensure compliance with all health and safety regulations.
- Conduct risk assessments and implement preventive measures.
- Train staff on safety protocols and emergency procedures.
- **Administrative Duties**:
- Maintain accurate records of staff attendance, leave, and performance.
- Prepare and manage budgets for the cleaning division.
- Report on division performance and submit regular updates to management.
**Qualifications and Experience**:
- **Education**:
- Grade 12/Matric certificate required.
- Diploma or certification in cleaning management or related field (advantageous).
- **Experience**:
- 3-5 years of supervisory experience in a commercial cleaning environment.
- Proven track record in managing teams and client relationships.
- Knowledge of cleaning industry standards and best practices.
- **Skills**:
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office and operational management software.
- Ability to manage multiple sites and teams effectively.
**Job Types**: Full-time, Permanent
**Education**:
- High School (matric) (required)
**Experience**:
- Cleaning Supervisor: 3 years (required)
- MS Office: 3 years (required)
License/Certification:
- Drivers License (required)
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