Operations Manager

3 weeks ago

Ekurhuleni Gauteng, South Africa Boardroom Appointments Full time

**Minimum requirements**:

- 5-8 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 4 of the 5-8 years
- Management and leadership skills
- Computer literate
- Good communication skills
- Organisation skills
- Ability to identify non-conformances as well as opportunities for improvement
- Ability to make decisions
- Ability to analyse data
- Working knowledge of warehousing and stock control practices
- Company's SOPs pertaining to the operation
- Client requirements including cut off times and KPIs
- Financial principles, budgets, P&L, G&Ls and invoicing
- HR and IR regulations, policies, processes and procedures
- Internal and external services pertaining to the operation
- Company IT systems, their role and how they work as well as client IT systems where relevant
- Packaging standards and requirement for warehousing and distribution purposes
- Warehouse layout, ABC calculations and inventory positioning techniques
- Company policies and procedures
- Occupational Health and Safety Act 1993 and the requirements thereof
- ISO 9001 standard
- Use of equipment and maintenance costs****

**Responsibilities**:

- Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced
- Understand and know how to make use of the various systems in the business
- Ensure optimal storage of stock through maximum utilisation of space (ABC)
- Ensure cycle counts are carried out daily to maintain high stock accuracy levels with mínimal losses
- Ensure stock takes are carried out as per the company and customer requirements
- Ensure that all stock is checked and put away on a daily basis
- Ensure that all queries are resolved within 24 hours
- Review operational performance highlighting opportunities for improvement and increased productivity and implementing improvements
- Ensure that all required reports are compiled, analysed and reported on to senior management as per the required periods
- Ensure action based on analysis of report information
- Ensure that the WIP report and statuses are maintained and that all PODs are controlled
- Ensure that discipline is instilled and maintained in the operation
- Provide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all company Standard Operating Procedures
- Ensure procedures are in place to ensure mínimal, if not no claims occur
- Report to management on the functioning of the operation
- Manage and maintain master data including product master and delivery point master applicable to the operation
- Ensure that all the IT systems are working reliably and effectively
- Maintain a good relationship with the customer
- Manage, report on and resolve customer complaints and compliments
- Manage the expectations of the customer and ensure high quality service levels
- Establish and maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
- Ensure succession planning within the operation
- Monitor staff performance
- Manage leave, time and attendance of all staff
- Drive skills development of staff through training and other initiatives as regularly as required
- Identify problem areas and initiate IR and HR processes as required
- Ensure that all HR and payroll records are in place and maintained (Job profiles, competencies, appraisals, wages etc)
- Ensure that all staff are well managed, to improve productivity, reduce overtime and ensure that staff are motivated and productive
- Quality, Health and Safety and KPIs
- Ensure that customer KPIs are known, understood, measured, managed, maintained and reported on monthly
- Ensure continuous improvement receives focus and is implemented
- Ensure pro-active actions are taken within the operation
- Ensure that all QMS procedures are implemented and maintained within the operation.
- Ensure NCRs/NCPs and IOs are raised daily and staff is motivated to use the system to improve the operations.
- Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
- Ensure that QMS targets and objectives are managed and maintained
- Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
- Ensure that all monthly checks are carried out as required
- Maintain housekeeping standards on a daily basis
- Ensure that budgets are effectively managed and maintained
- Manage and control all costs within the operation to maintain minimum costs
- Manage the operational profit and losses month to month and report on its status to senior management
- Make operational decisions which will improve the bottom line in parallel with operation efficiencies
- Ensure that all additional operational expenditures (sundry billing) are authorised and recovered where applicable
- Review and comment on mont

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