Operations Manager- Sandton
7 hours ago
As the Operations Manager, you will be responsible for the growth and development of the teams to consistently deliver excellence through staff performance optimization, process management, technology utilization, and continuous improvement.
**KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE
- Manage/maintain and improve call center operations including minimizing costs and maximizing revenue through effective leadership.
- Establish and maintain a high standard for productivity, quality, and system performance
- Provide and maintain mentoring, personal and career path development for teams:
- Work closely with senior stakeholders
- Ensure performance measurement is carried out correctly and regularly
- Ensure skill and knowledge gaps are identified and addressed accordingly
- Ensure training and development plans exist are followed
- Lead and motivate the team
- Ensure compliance with Sales and Customer service policies, procedures, and operational plans and highlight risks and controls and proactively take relevant action where necessary
- Set Sales and Customer service and targets (qualitative and quantitative) for the business unit and integrate with other business areas in order to achieve service level standards
- Ensures appropriate reporting functionality is in place and functional on the performance of the operation
- Manage the operational relationship and SLA
- Continuously seek improvements in business processes, products, and technology and manage the change process when improvements are implemented
- Support with recruitment when required
- Support worker communication with the management team
**KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED**
- Minimum 3 years experience in a Call Center environment
- Minimum 3 years experience in operations service, sales, and/or retentions as an Operations Manager
- Knowledge of Call center technology
- Proven ability in managing a high-performing environment in both inbound and outbound call centers
- People and Stakeholder management
**EDUCATION**:
- Matric/Grade 12 Certificate (Essential)
- Relevant Tertiary qualifications (Call Center Management or similar - Essential)
-
Hotel Maintenance Manager Sandton
3 months ago
Gauteng, South Africa HotelJobs.co.za Full time**Qualified and Experienced Maintenance Manager required for a Busy & Established Sandton Hotel. Previous Hotel Maintenance Management Experience Essential.** **Job scope**: - General Maintenance and repairs to all buildings. - Upkeep and repairs of all public areas. - General maintenance on electrical, plumbing, appliances, tools and equipment. - Plan,...
-
QA & Qc Manager - Sandton
7 months ago
Gauteng, South Africa Jobs 4 All Full timeSummary Position: QA & QC Manager - Sandton Reporting to: Project Manager - To oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. - To oversee site inspections and quality checks on substation...
-
Assistant Manager
4 months ago
Gauteng, South Africa FrontierCo Full timeJoin Our Team #**GuessFamily** We are hiring at our Guess Store in Sandton **ASSISTANT MANAGER | SANDTON** **Applications close on: 16 September 2024** Application Question(s): - Do you live in or close to Sandton, Gauteng? Have you got Retail Experience? **Education**: - High School (matric) (required) **Experience**: - Retail Store: 3 years...
-
General Manager/restaurant Manager
5 days ago
Gauteng, South Africa CP PERSONNEL Full time**GENERAL MANAGER** **R28 000 - 35 000** **SANDTON** **Needing a restaurant General Manager** **To run a classy upmarket Restaurant in Sandton** **Italian, Spanish, Greek cuisine** **Salary**: R28,000.00 - R33,000.00 per month Ability to commute/relocate: - Gauteng, Gauteng: Reliably commute or planning to relocate before starting work...
-
Production Manager
5 days ago
Gauteng, South Africa Farm Manager SA Full time**Lanseria Area (about 15 minutes from Krugersdorp) - Gauteng**: Our client is looking for a Production Manager to join the team. **MINIMUM REQUIREMENTS** - 10 years’ experience in manufacturing or production - FMCG experience - Operational experience - Understanding of industrial engineering and manufacturing. - Lean manufacturing and continuous...
-
Area Restaurant Manager
5 days ago
Gauteng, South Africa HotelJobs.co.za Full timeInhouse restaurant of an upmarket retail group seeks an experienced restaurant area manager to open new concept outlets in various stores: - Matric and hospitality management qualification - ** Strong restaurant management experience, previously in a similar roles in upmarket QSR outlets**: - ** Multi restaurant outlet management experience ie overseeing...
-
Director - Conveyancer and Notary- Sandton
6 days ago
City of Johannesburg, Gauteng, South Africa AGC Recruitment Full time**Director - Conveyancer and Notary - Sandton** Our client is a boutique law firm and they are looking for a **Director with a focus on Conveyancing work**. This is fantastic role with a salary to match. They are looking to fill the position with an individual capable of keeping up with the pace of the workload as well as the bustling environment You need...
-
Commercial Secretary
7 hours ago
City of Johannesburg, Gauteng, South Africa AGC Recruitment Full timeCommercial Secretary - Sandton A vacancy has arisen in the Commercial Department of one of our clients, A large International law firm, in the Banking and Finance team, for a legal secretary. **Key areas** **of** **responsibility** **include**: - Dictaphone and copy-typing of a wide range of documents - Incorporating amendments to documents - Preparing...
-
Senior Hydrogeologist
2 weeks ago
City of Johannesburg, Gauteng, South Africa Zeal HR Full time**Senior Hydrogeologist** - Sandton (± R900 000 - R1 300 000 pa) Summary: A registered Professional Scientist who manages complex hydrogeological projects within deadlines and budget. To be recognised by the market as an established mining hydrogeologist and grow a client base. To supervise and mentor junior staff members. **KEY WORK OUTPUTS** Projects -...
-
Intermediate Internal Auditor
7 months ago
City of Johannesburg, Gauteng, South Africa AGC Recruitment Full time**Intermediate Internal Auditor - FMCG - Sandton** Our client, in the FMCG industry, is looking for an Intermediate Internal Auditor for their office in Sandton. This is an international broad-line food service group, listed on the JSE, South Africa, and present in developed economies in five continents. Focused on food service, the business comprises of...
-
Business Support Specialist
2 weeks ago
Gauteng, South Africa Complement Recruitment Full time**Business Sales Support Specialist - Gauteng** **Salary: Market Related, Benefits, Permanent** **Purpose of Position**: Complement Recruitment are recruiting for a Business Support Specialist (Consumer Sales) to assist the Sales and Customer Services department and Key Accounts for a Global organisation based in Sandton Johannesburg, Gauteng. The...
-
Operations Manager
1 week ago
Gauteng, South Africa Unitrans Recruitment Full time**Job Advert Summary**: An opportunity has arisen for a high calibre Operations Manager to oversee, lead and manage all aspects of a high-volume FMCG operation and to ensure consistent high-level service quality and customer satisfaction, profitable, cost efficient operations, and compliance. **Minimum Requirements**: - Tertiary Qualification in...
-
Operations Manager
7 months ago
Gauteng, South Africa Careforce Recruitment Full timeOur client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations Manager Reporting to: Life Business Executive Grade: D5 Hours: 8 Hours per day, 40...
-
Operations Manager
7 months ago
Gauteng, South Africa Servest Careers Full time**Job Context**: Servest Office Services, a division of the Servest Group has an exciting vacancy for an Operations Manager. This position will report to the Regional Manager. The successful incumbent must have peoples skills and excellent customer service skills. **Minimum Requirements**: Matric (Grade 12) Business Management Qualification or Related 3-5...
-
Operations Manager
1 week ago
Gauteng, South Africa MSP Staffing LTD Full timeAre you an experienced leader ready to take on a challenging role in the logistics and warehousing industry? A well-established company is looking for an Operations Manager to drive operational excellence and ensure exceptional performance across its logistics and warehousing department. Minimum Requirements: Bachelors Degree in Logistics, Supply Chain...
-
Hotel Deputy General Manager
7 months ago
Gauteng, South Africa The Right Company Full time**HOTEL DEPUTY GENERAL MANAGER - JOHANNESBURG - Base Salary R55000 to R60000** Currently recruiting for an experienced HOTEL DEPUTY GENERAL MANAGER for an upmarket Hotel in Sandton to take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all...
-
Office Cleaner
7 months ago
Gauteng, South Africa Tapestry Home brands - Sandton Full time**Main Purpose of the Position**: To perform various functions, which primarily involve ensuring a cleaning and safe office environment. **Key Responsibility Areas**: - Responsible for floor care, performing various surface tasks, including vacuuming, mopping, sweeping, and spot-cleaning carpets of all office areas and non-production employee lounge -...
-
Head of Processing Africa
6 days ago
Gauteng, South Africa Farm Manager SA Full time**Tzaneen Area Limpopo & or Gauteng - South Africa**: Our client is looking for a Head of Processing Africa to join the team. **MINIMUM REQUIREMENTS** - Degree in Engineering or Operations Management or other relevant fields - Post graduate qualification will be advantageous - Fruit processing and packing experience is desirable - At least 10-15-years’...
-
Food and Beverage Manager Gauteng
4 months ago
Gauteng, South Africa HotelJobs.co.za Full time**JD Specialized Recruitment** are partnering with an upmarket Hotel in Sandton to recruit a dynamic **FOOD & BEVERAGE MANAGER **to join their Team **Requirements**: - A relevant qualification in Hospitality Management, Culinary Arts, or a similar field. - Minimum of 3 years' experience in F&B management, preferably within a large luxury hotel setting. -...
-
Operations Manager
2 weeks ago
Gauteng, South Africa Sign Central Full timeA dynamic Signage manufacturing company is looking for an Operations Manager to run the day-to-day of a busy production and installations environment. - Plan details of production activities in terms of quality and quantities, cost, time and labour requirements. - Prepare work programs to achieve planned production, direct production and control...