Assistant Guest House Manager
8 months ago
**Requirements**:
- Matric certificate
- Hospitality qualification
- Strong Managerial skills
- Experience in the hospitality recommended.
- Fluent in English and well-spoken.
- Strong verbal and written communication skills.
- Fully computer literate.
- Valid driver’s license and own transport
- Live out position.
**Main duties will include**:
- Ability to multi-task.
- Processing all reservation requests, changes, and cancellations.
- Manage booking system (Nightsbridge)
- Process all reservation requests, changes, and cancellations.
- Welcoming and acknowledging guests in a friendly professional manner.
- Staff management / training and keeping track of hours.
- Assist with serving breakfast.
- Checking rooms, and assisting staff were necessary.
- Assessing maintenance needs
- Engaging with guests regarding their stay, property services and area attractions.
- Handling guests’ complaints and ensuring complaints are resolved to the guests’ satisfaction.
- Ensure that standards of service excellence and guest satisfaction are met and maintained.
If you think you are the perfect fit, please submit your updates CV along with a head and shoulder picture.
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