Maitre D

2 months ago

East London, South Africa Profile Personnel Full time

Maitre D / Front of House required for a reputable hospitality company based in East London , Eastern Cape

Requirements:

  • Good understanding of the hospitality industry
  • Supervising the waiting staff
  • Welcoming guests in a friendly manner
  • Taking reservations
  • Overseeing the service of food and beverages to guests
  • Assigning tables
  • Able to work shifts (day, night, Sundays, public holidays)

Responsibilities:

  • Managing Reservations: Taking and organizing reservations, ensuring the restaurant is appropriately booked for each service period.
  • Greeting Guests: Welcoming guests as they arrive, ensuring they feel valued and attended to from the moment they enter.
  • Seating Arrangements: Assigning tables to guests according to their preferences, ensuring efficient use of seating capacity.
  • Coordinating with Service Staff: Liaising between the kitchen and the dining room staff to ensure smooth communication and service flow.
  • Handling Guest Concerns: Addressing any issues or special requests from guests to ensure a positive dining experience.
  • Maintaining Dining Room Atmosphere: Overseeing the ambiance and cleanliness of the dining area, ensuring it meets the restaurant's standards.
  • Training and Supervision: Training new host/hostess staff on procedures and protocols, and supervising their performance during service.
  • Managing Wait Times: Ensuring guests are seated promptly and efficiently during busy periods, managing waitlists effectively.
  • Up-selling and Promotion: Recommending specials, promotions, or additional services to guests to enhance their experience and increase revenue.
  • Handling Payments: Occasionally processing payments and ensuring accurate billings

Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

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