Technical Support Coordinator

1 week ago

Pinetown, South Africa Staff Solutions Full time

**KwaZulu Natal**, Pinetown**

**(Market related)**

**Our client in the automotive industry is seeking a Technical Support Coordinator to join their team in Pinetown KZN.**

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- **Keep a clear and concise record of All job bookings related to service, repair, maintenance, and electrical work.**
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- **Bookings are to be made on a daily planning sheet.**
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- **Follow-up on all bookings noted on the planning sheet. Bookings confirmed must then be captured to the Automate/SAP system.**
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- **All relevant job cards for each day shall be opened and loaded on Automate/SAP prior to the booked day.**
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- **All job cards must be signed by the customer or appointed person of the Company.**
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- **All job cards opened must have an instruction from the customer in terms of an order number or work instruction.**
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- **The printed job cards shall then be handed to the Foreman for Technician allocation.**
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- **Ensure that all relevant labor hours are correctly captured into the Automate/SAP system.**
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- **To ensure that the description of work done is properly captured to ensure the customer has clarity about work performed.**
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- **Correctly raise sublet orders to approved suppliers and sequentially file such orders.**
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- **Ensure that all orders are approved by the Workshop Manager or Foreman prior.**
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- **Raise all creditor/sublet orders timeously. As per the job card. Prior to the receipt of the sublet invoice.**
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- **Capture creditor sublet invoices on a daily basis and ensure the net cost of the invoice is loaded.**
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- **Prepare all creditor/sublet invoices and orders raised for the service.**
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- **Manager to sign off prior to being sent to creditor department for payment.**
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- **The Advisor shall inform the Foreman immediately if the credit facility on a debtor is insufficient to perform the work required.**
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- **All debtor-related job cards will be invoiced the day the job card is signed off by the Workshop Foreman.**
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- **All cash sale job cards will be invoiced the same day the job card is signed off by the Workshop Foreman.**
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- **It is the responsibility of the Advisor to ensure that all cash sales are recorded and that the Workshop Manager receives a report on the morning of the cash sale account.**
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- **Ensure that a receipt is attached to all cash sale job cards.**
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- **Upsell the job card to the customer, creating higher profitability.**
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- **Ensure that all labor hours are correctly captured.**
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- **Strict control over attending to breakdowns and callouts.**
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- **Ensure customer payments are made, the rule is - no breakdown will be attended to without an R5000 holding.**
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- **Ensure that all the sellable items are recorded on Automate/SAP to maximize the profitability per job card.**
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- **Ensure that all lubricants are captured on the invoice.**
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- **Manage relationships with customers, enhancing the brand.**
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- **Continue to promote the company as a trustworthy and reliable brand.**
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- **Pursue the philosophy of “customer is king.”***

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**REQUIREMENTS**

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- **Matric Certificate or higher.**
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- **Code 8 License.**
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- **Minimum 2-3 Years’ experience in a similar role.**
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- **Read and write in English.**
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- **Team Player.**
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- **Excellent Human Relations.**
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- **Confident and proactive approach - anticipates issues and requirements.**
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- **Attention to detail.**
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- **Strong documentation skills.**
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- **Good communication skills.**
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For more information please contact:
**HR Assist

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