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Technical Support Coordinator
2 weeks ago
KwaZulu Natal, Pinetown**
(Market related)
Our client in the automotive industry is seeking a Technical Support Coordinator to join their team in Pinetown KZN.
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Keep a clear and concise record of All job bookings related to service, repair, maintenance, and electrical work.
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Bookings are to be made on a daily planning sheet.
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Follow-up on all bookings noted on the planning sheet. Bookings confirmed must then be captured to the Automate/SAP system.
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All relevant job cards for each day shall be opened and loaded on Automate/SAP prior to the booked day.
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All job cards must be signed by the customer or appointed person of the Company.
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All job cards opened must have an instruction from the customer in terms of an order number or work instruction.
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The printed job cards shall then be handed to the Foreman for Technician allocation.
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Ensure that all relevant labor hours are correctly captured into the Automate/SAP system.
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To ensure that the description of work done is properly captured to ensure the customer has clarity about work performed.
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Correctly raise sublet orders to approved suppliers and sequentially file such orders.
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Ensure that all orders are approved by the Workshop Manager or Foreman prior.
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Raise all creditor/sublet orders timeously. As per the job card. Prior to the receipt of the sublet invoice.
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Capture creditor sublet invoices on a daily basis and ensure the net cost of the invoice is loaded.
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Prepare all creditor/sublet invoices and orders raised for the service.
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Manager to sign off prior to being sent to creditor department for payment.
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The Advisor shall inform the Foreman immediately if the credit facility on a debtor is insufficient to perform the work required.
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All debtor-related job cards will be invoiced the day the job card is signed off by the Workshop Foreman.
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All cash sale job cards will be invoiced the same day the job card is signed off by the Workshop Foreman.
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It is the responsibility of the Advisor to ensure that all cash sales are recorded and that the Workshop Manager receives a report on the morning of the cash sale account.
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Ensure that a receipt is attached to all cash sale job cards.
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Upsell the job card to the customer, creating higher profitability.
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Ensure that all labor hours are correctly captured.
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Strict control over attending to breakdowns and callouts.
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Ensure customer payments are made, the rule is - no breakdown will be attended to without an R5000 holding.
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Ensure that all the sellable items are recorded on Automate/SAP to maximize the profitability per job card.
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Ensure that all lubricants are captured on the invoice.
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Manage relationships with customers, enhancing the brand.
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Continue to promote the company as a trustworthy and reliable brand.
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Pursue the philosophy of "customer is king."
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REQUIREMENTS
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Matric Certificate or higher.
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Code 8 License.
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Minimum 2-3 Years' experience in a similar role.
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Read and write in English.
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Team Player.
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Excellent Human Relations.
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Confident and proactive approach - anticipates issues and requirements.
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Attention to detail.
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Strong documentation skills.
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Good communication skills.
***For more information please contact:**HR Assist
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