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Area Coach/ Manager

2 months ago

Brits, South Africa Roos Foods PTY LTD Full time

**Position Title : Area Coach/Manager**
- The purpose of the position is to lead an area, comprising of several restaurants, ensuring that all restaurants are operating at world class standards by ensuring Franchisor and Company standards are implemented and procedures always adhered to, resulting in customers consistently having a positive experience and all measures on the balance scorecard (BSC) are being achieved or exceeded.

**QUALIFICATIONS, SKILLS, AND COMPETENCIES REQUIRED.**
- Grade 12 with at least 3-5 years’ experience in quick service/fast food/restaurant and Management.
- National Diploma or B Degree in Business Management.
- Planning and organizing skills.
- Driver’s License and Computer literacy.
- Supervision, presentation, and communication skills.
- Adhering to principles and values.
- Goal orientated and driven.
- Delivering results and meeting customer expectations.

**KEY RESPONSIBILITIES BUT NOT LIMITED TO**:
**Cash management**:

- Analyze restaurant cash management practices and results on a periodic, weekly, and daily basis to identify variances/differences.
- Assist and work with restaurant Manager to address variances and differences and design action plan/s, supply feedback on progress on plan/s to Regional Coach and RSC Cash.
- Perform on all restaurants in area a period audit on cash handling procedures utilizing cash Management policy and Procedures guidelines and rules.
- Conduct high level investigation into all unresolved variances and/or high-risk incidents and provide feedback to RSC and Regional Coach/Operations Manager.
- Liaise with local cash management service providers to ensure that sound relationships prevail. All local cash management service providers to be engage d with under umbrella agreement of RSC and with involvement of Regional Coach / Operations Manager.

**Sales management**:

- Assist and work with management teams to up-skill employees to enable customer service, suggestive and up-selling.
- Driving speed with service standards within all restaurants in area
- Review optimal operating hours for all restaurants within area to track/monitor/define optimal trade/sales hours.
- Co-ordinate, plan and monitor successful implementation of new product lines, equipment and sales generating initiatives within restaurants and area.
- Assist Restaurant manager to conduct Competitor analysis, identify sales opportunities within area.
- Co-ordinate and review implementation of all local and national marketing initiatives/campaigns
- Compile and execute a visitation program/schedule to visit at least on store per area per period over months end to observe and analyse Friday night trade.
- Actively and progressively manage achievement of sales targets with area and stores.

**Stock management**:

- Analyse Restaurant food and paper results on daily basis, weekly and periodic basis to identify variances/opportunities (detailed line by line analysis to be done).
- Assist and work with restaurant manager to address variances and opportunities design action plan/s and supply feedback on progress on resolution to the Regional Coach/Operations Manager and RSC.
- Verify that all stock counts are taking place on daily, weekly, period basis according to procedure.
- Compile and execute a visitation program/schedule to attend at least on Monday Stock take per period in different stores.
- Monitor periodically that all managers are utilizing “Daily Product Forecast” and MP&C Cook chart tools.
- Authorize all inter-restaurant transfers of stock ensuring valid reason for such and correct ordering procedures.
- Ensure restaurants have required levels of stationary and small wares.
- Liaise with all service providers as and when required to assist restaurants with the securing of stock and handle related stock problems or issues. All stock problems to be engaged with under the umbrella agreement of RSC stock and with involvement of Regional Coach / Operations Manager.
- Ensuring and validating that prescribed stock ordering and receiving procedures are followed.

**Labour Management**:

- Analyse Restaurant Labour results on daily, weekly, and periodic basis to identify variances/opportunities (review sales/transaction forecasting, roster to position schedule, daily hour analysis and time and attendance reports)
- Ensure Time and Attendance schedule are reviewed and submitted to RSC HR weekly, and any queries resolved timeously.
- Assist and work with Restaurant Manager to address variances and opportunities and design action plan/s, supply feedback on resolution to Regional Coach/Operations Manager and RSC
- Accountable for RGM and ARM training in store and ensuring operational processes and procedures of Yum and Company is fully understood and followed.
- Monitor and action proper execution of all labour procedures, tools and standards where required investigate allocation of labour hours for correctness and sufficiency?
- Ensure effective capacity planning via recruitme