Patient Access Representative I

5 days ago

Johannesburg, South Africa Mindful Care Full time

**The Company**

At Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve.

Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.

**The Opportunity**

The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

**Responsibilities**
- Answering all incoming calls as the first point of contact for all Mindful Cares callers including new patients, existing patients, and patent inquiries and scheduling. Directing to the appropriate line if an escalation is needed.
- Understanding of Mindful Care Services & what's within our treatment capacity
- Assist with questions regarding the policies for receiving paperwork and what documentation we're able to provide
- Reviewing/collecting payments, patient balances, and sending payment links. Handle basic inquiries related to billing, escalating detailed billing issues to relevant departments.
- Provide Tech Support with patient portal, zoom links and registration process
- Facility experts to provide location information as needed
- High school diploma or equivalent required
- Experience in a call center environment; previous experience in healthcare is preferred
- Prior customer service experience, medical or mental health practices preferred
- Excellent interpersonal skills and professional manner
- Strong verbal and written communication skills
- Ability to schedule appointments depending on the patient needs
- Must be well organized and attentive to details
- Must be able to multi-task and prioritize work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

**Position Type & Schedule**
- Type: Contract Full-time
- Schedule: Monday - Friday 8am - 5pm or 11am - 8pm EST
- Remote

**Compensation**

The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

**_
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals._**

**About Us**:
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.

And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.

The following resources provide** free and confidential 24/7 support**:

- Suicide & Crisis Lifeline Call 988
- Crisis Text Line Text HOME to 741741
- Trevor Lifeline Call 1-866-488-7386

Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or

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