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Patient Care Coordinator
2 months ago
About the Role
At St. John's Riverside Hospital, we are committed to providing exceptional patient care and services. We are seeking a skilled and compassionate Patient Navigator to join our team.
Key Responsibilities
The Patient Navigator will be responsible for providing client-centered support, education, and linkage to care services to patients in our Emergency Departments. This will involve collaborating with our HIV/Hepatitis C treatment and prevention services, as well as community service providers, to coordinate and advocate for services that promote positive health outcomes.
Essential Duties and Responsibilities
• Conduct in-person outreach, education, and linkage to care services to individuals presenting at our Emergency Departments.
• Support staff and patients to engage in HIV/HCV/HBV testing while receiving services in our Emergency Departments.
• Offer supportive counseling and linkage to services as it relates to new HIV/HCV diagnosis, disease progression, available medical treatment, adherence, and other information as requested/needed.
• Provide patient-centered referrals and follow-up to appropriate resources based on the patient's HIV, HIV prevention, Hepatitis B and C health and/or behavioral health needs.
• Use available prevention, primary/specialty health care & behavioral health services to increase the number of people with a diagnosis of HIV and/or Hepatitis C who are linked to services.
• Develop relationships with internal and external service providers to ensure timely access to services for patients.
• Monitor and track all referrals, remind patients of upcoming appointments, (via phone call or text), verify that scheduled appointments were kept, and assist with rescheduling as needed.
• Develop a Brief Action Plan with patients to support engagement in self-management skills.
• Assess patient's risk factors and implement a harm reduction approach to advocating for services.
• Responsible for documenting all interventions conducted with the patient or on their behalf in the hospital's EMR (Meditech) in a manner that is timely, accurate and error-free.
• Track all interventions on the program-specific patient contact log.
• Ensure that patient's confidential health care and personal information is protected at all times.
• Responsible for ensuring that appropriate consent forms are signed and updated as required.
• Ensure that exchanges of information only occur with those individuals and programs for which written patient consent has been obtained.
• Responsible for the safeguarding of electronic devices and passwords.
• Work as a team player in all areas to enhance the program.
• Hear staff and patient concerns in an open and solution-oriented manner.
• Provide effective customer service as well as culturally and linguistically appropriate care to all customers (internal and external).
• Independently travel between hospital locations and surrounding community, as needed.
