Patient Support Specialist

6 months ago


Johannesburg, South Africa OneImaging Full time

**REMOTE POSITION BASED IN USA** PLEASE INCLUDE VIDEO OR VOICE RECORDING**

**About Us**:
**About the Role**:
As a Patient Support Specialist, you'll be the first point of contact and trusted guide for our members seeking medical imaging. You'll play a critical role in ensuring a high quality medical imaging experience as the primary point of contact for our patient members.

**Responsibilities**:

- Answer questions about imaging exams, booking and scheduling, payments, issues, etc.
- Coordinate and schedule patient exams with OneImaging Imaging Centers

**Requirements**:

- Possess strong communication, active listening, and problem-solving skills, with a proven track record of exceeding customer expectations.
- 2+ years of experience providing phone based customer service
- Detail-oriented and organized: Maintain accurate records, manage time effectively, and prioritize tasks efficiently.

Strongly desired, but not required:

- 2+ years of patient support or services experience in a healthcare setting or with a healthcare company

**Benefits**:

- $650-$750/mo USD (depending on experience) plus performance bonuses
- Outstanding company culture
- Flexibility in scheduling
- Incredible growth and leadership opportunities

Pay: R12 000,00 - R14 300,00 per month

Application Question(s):

- Are you able to work EST or PST business hours during the week?
- Do you have reliable access to the internet and a quiet place to work?

**Experience**:

- Healthcare: 2 years (required)
- Customer Service: 3 years (preferred)



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