Credit and Collections Manager

4 days ago

Johannesburg, South Africa Mettus Full time

**Purpose of the Job**:
The role of the credit and collections manager is to direct and lead the management of the people, processes, and technology within the Mettus Credit Management department.

**Main Responsibilities**

**Tasks**

1.

Perform credit risk management
- Implement, monitor, and manage the relevant debt collection technology, strategies, and operations to effectively manage credit risk.
- Ensure compliance with statutory, regulatory, and supervisory requirements to protect the reputation of the organisation and to minimise the risk of legal action in respect of debt collection matters.
- Ensure that debt collection business rules are adhered to, and that control measures are implemented to minimise bad debt.
- Ensure that ongoing quality improvement processes on credit-related operations are implemented.
- Implement, manage, and report on the various stages of credit management, including debt collection, customer suspension and churn, bad debt write-off, bad debt recoveries, and prescription.
- Implement and manage the necessary external debt collection and legal collections processes to improve late-stage debt collection.

2.

Perform debt collection
- Ensure that the department collections outstanding debt from customers within agreed payment terms.
- Ensure that inbound and outbound initiatives and campaigns are implemented to ensure the successful collection of outstanding debt.
- Implement effective debt collection campaigns and technologies to increase revenue collected, reduce DSO’s and improve age analysis health.
- Ensure accurate capture of critical customer information such as account disputes, monthly debit order details, promise to pay details and payment arrangement information.
- Where necessary, facilitate accurate record keeping of customer contact information for debt collection purposes.
- Ensure regular reconciliation of customer accounts to reduce incorrect credit balances and improve debtor age analysis.

3.

Perform customer support
- Ensure that department delivers exceptional operational support and professional customer query management.
- Ensure that all queries dealt with are resolved correctly in the first attempt.
- Ensure that client/customer disputes are correctly captured for effective tracking.
- Ensure the disputes on client accounts are resolved within agreed timelines.
- Ensure that relevant internal and external stakeholders are adequately informed on the status of account disputes.
- Ensure that unresolved disputes do not hinder clients from operating at optimal capacity.

4.

Manage collections department
- Ensure that department targets and service levels are achieved.
- Monitor and manage staff availability and capacity to manage workload.
- Actively manage staff activity to remove work backlogs.
- Ensure the effective management of employee performance and behaviour.
- Perform monthly performance appraisals for all employees.
- Train staff on a regular basis to maintain a skilled workforce.
- Create an environment which promotes effective knowledge transfer and open communication

5.

Deliver accurate management information
- Implement sustainable data and information management strategies and principles to ensure that relevant data is securely gathered and stored; and is retrievable for use by authorised stakeholders.
- Maintain a high degree of automation in relation to data and information management.
- Provide daily and monthly dashboards to direct management decisions and actions.
- Provide variance analyses to focus on discrepancies between planned and actual performance across areas of responsibility.

6.

Implement management control systems
- Deliver and maintain the department policies, processes, and procedures.
- Implement performance management systems, goals and procedures required to manage and regulate output and behaviour in line with company performance expectations and culture.
- Implement relevant work instructions for the management of knowledge, knowledge transfer, and consistent operational execution.
- Implement corrective actions highlighted during internal and external audits.

7.

Manage business relationships
- Foster effective and professional relationships with business partners, internal customers, and external customers to ensure co-operation and ongoing support.
- Foster a positive work environment built on mutual respect with staff, subordinates, and superiors.
- Liaise with relevant teams and departments for support and assistance in resolving queries and escalations.
- Attend and provide input into various forums to ensure alignment between relevant business units.

8.

Manage credit collections strategy
- Reference company strategic values and goals to determine how the department can contribute to the overall company performance.
- Formulate the department strategy, goals, service level agreements, and key performance indicators and ways of working.
- Execute the department strategy whilst tracking performan

  • Credit and Collection Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hilti Group Full time

    What's the Role? The Credit & Collection (C&C) Manager leads a team of finance professionals to support the company in balancing customer credit needs against the company's credit exposure, by developing and implementing a Finance Value Proposition tailored to the respective market. This role has a significant financial impact on the business and holds...

  • Credit and Collections Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mettus Full time

    Purpose of the Job:The role of the credit and collections manager is to direct and lead the management of the people, processes, and technology within the Mettus Credit Management department.Main ResponsibilitiesTasks1.Perform credit risk management Implement, monitor, and manage the relevant debt collection technology, strategies, and operations to...

  • Credit and Collection Manager

    4 weeks ago

    Johannesburg, South Africa Hilti Group Full time

    What's the Role? The Credit & Collection (C&C) Manager leads a team of finance professionals to support the company in balancing customer credit needs against the company’s credit exposure, by developing and implementing a Finance Value Proposition tailored to the respective market. This role has a significant financial impact on the business...

  • Credit and Collection Manager

    1 week ago

    Johannesburg, South Africa HILTI Full time

    WHAT'S THE ROLE? The Credit & Collection (C&C) Manager leads a team of finance professionals to support the company in balancing customer credit needs against the company’s credit exposure, by developing and implementing a Finance Value Proposition tailored to the respective market. This role has a significant financial impact on the business and holds...

  • Credit and Collections Manager

    4 weeks ago

    Johannesburg North, South Africa Communicate Recruitment Full time

    **Qualification and Experience**: - Matric - BCom Degree / Diploma / ICM - Sage experience advantageous - Minimum of 5 years credit management experience **Job Description (Responsibilities)**: - Manage the credit team - Perform credit risk management - Debt collection - Ensure statutory and regulatory compliance - Minimise bad debts - Improve debtors age...

  • Paralegal (Debt Collection)

    2 weeks ago

    Johannesburg, South Africa Nimble Credit Solutions Full time

    Reporting to: Legal Team Manager Job Purpose: The successful candidate/s will be required to provide legal support and advice to members of the internal Specialised Collections unit. They will be required to plan, execute and manage legal actions in co-ordination to improve on collections success. Location: Sandton,...

  • Paralegal (Debt Collection)

    3 weeks ago

    Johannesburg, South Africa Nimble Credit Solutions Full time

    **Reporting to**: Legal Team Manager **Location**: Sandton, Johannesburg **KEY PERFORMANCE AREAS**: Under the management / direction of the Legal Team Manager, the appointed Paralegal will have the following responsibilities (including but not limited to): - Provide internal legal support services and advice to members of Specialized Collection Unit. -...

  • Credit and Collections Representative

    2 weeks ago

    Johannesburg, South Africa Stryker Full time

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Manager: Credit Risk Early Collections

    1 week ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition and Talent Acquisition Consultant Details** - REQ 132699 - Twanette Coetser- Pipeline Advert**Location and Cluster** - Total Business Banking and Retail - CDR - Risk Collection- Sandton, Gauteng- Career Stream- Credit Collections - Leadership Pipeline- Manage Self Professional**Manager Credit Risk Early Collections** **Job Purpose**Key...

  • Credit & Collections Intern

    2 weeks ago

    Johannesburg, South Africa Alfa Laval Full time

    Job Description Vacancy for Credit & Collections Intern Finance Shared Service in the South Africa is looking for an exceptional Credit & Collections Intern to be based in our office in Isando, Kempton Park. About the Company: The position / About the Job: In this job the Unit Manager - Finance & Support Intern would be responsible for: Key Tasks and...

  • Manager: Credit Collections

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition REQ 123345Job Location Johannesburg Career Stream Legal Leadership Pipeline Manage Self: ProfessionalJob Purpose To manage the Credit Collections Team. This team's core deliverables are to manage prelegal arrears accounts, excesses, and monitoring client conduct. The desired outcome is to mitigate the impact of highrisk clients to support the...

  • Manager: Credit Risk Early Collections

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition and Talent Acquisition Consultant DetailsREQ Twanette CoetserPipeline Advert Location and Cluster Total Business Banking and Retail - CDR - Risk Collection Sandton, Gauteng Career StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Early CollectionsJob PurposeWe are looking for a Manager Credit Risk Early...

  • Credit and Collections Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stryker Full time

    Why finance at Stryker?:***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Credit & Collections Intern

    2 weeks ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job DescriptionVacancy for Credit & Collections InternFinance Shared Service in the South Africa is looking for an exceptional Credit & Collections Intern to be based in our office in Isando, Kempton Park.About the Company:The position / About the Job:In this job the Unit Manager - Finance & Support Intern would be responsible for:Key Tasks and...

  • Credit Card Collections Officers

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    The role of a collections specialist is to serve as the liaison between the creditors and consumers of a company. In charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.- Responsible for resolving overdue bills and collecting payments from those who owe. Credit and...

  • Head of Credit, Risk and Collections

    4 weeks ago

    Johannesburg, South Africa People Source Full time

    Head of Credit, Risk & Collections - Retail Banking group in Sandton. Superb opportunity for a dynamic B Com with 10 to 12 years of Collections, Credit and Risk exposure within Retail Banking with strong legal and Compliance exposure, developing workflows and scoring models, data analytics, AI and risk modelling. As the Head of an established collections...

  • Credit & Collections Intern

    2 weeks ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Description Vacancy for Credit & Collections Intern Finance Shared Service in the South Africa is looking for an exceptional Credit & Collections Intern to be based in our office in Isando, Kempton Park. About the Company : Alfa Laval Africa has a strong ambition to become world-class in terms of service, quality and delivering superior customer...

  • Legal Operations Executive: Specialised Collections

    4 weeks ago

    Johannesburg, South Africa Nimble Credit Solutions Full time

    **Role**: Legal Operations Executive - Specialised Collections **Reporting to**: Senior Management **Location**: Johannesburg, Sandton **Job Purpose**: The Legal Operations Executive - Specialised Collections will play a pivotal role in leading and managing the legal team, direct the legal collection approach while collaborating closely with internal and...

  • Manager: Credit Risk Early Collections

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Req Closing Date- 12 May 2023- Career Stream- Credit CollectionsLocation SandtonJob Purpose We are looking for a- Manager Credit Risk Early Collections (without direct reports)Key Deliverables Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts. Credit and Credit Risk assessment and collections of...

  • Credit & Collections Intern

    4 weeks ago

    Johannesburg, South Africa Alfa Laval Full time

    Description Vacancy for Credit & Collections Intern Finance Shared Service in the South Africa is looking for an exceptional Credit & Collections Intern to be based in our office in Isando, Kempton Park. About the Company : Alfa Laval Africa has a strong ambition to become world-class in terms of service, quality and delivering superior customer...