Business Banker

2 weeks ago

Sandton, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- Helpful
- Effective
- Ethical
- Innovative
- Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

**purpose**:
Responsible for management of their function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of Small and Medium Enterprises with high profit generation.

**experience and qualifications**:

- Relevant Degree
- 3 to 4 years relevant experience
- **additional requirements**:
**responsibilities**:

- Developing in-depth knowledge of a business client’s activities.
- Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE.
- Identification of business opportunities or create new business concepts and development approaches to support business growth.
- Sound portfolio management and optimising the true potential of portfolios.
- Quality of the Business client base within the portfolio.
- To create portfolio specific strategies/ actions that will generate revenue growth, ensuring that individual targets are met.
- The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention.
- Acquire profitable new business and identify client needs and deliver customised solutions for a portfolio.
- Ensuring compliance with relevant legislation and specifically in terms of client expectations.
- Following of process protocols to achieve service excellence.
- Monitoring and evaluation of the organisations success in managing its legal and compliance risks.
- Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction.
- Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence.
- Ensure expired limits are attended to against set target.

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