Customer Order Administration Clerk

2 days ago

Johannesburg, South Africa Progressive International Full time

Gauteng, JHB - Northern Suburbs
- neg - neg Annually Cost To Company (medical, Market related, Negotiable)

Large global manufacturing concern is looking for an experienced Customer Service Representative. The role will be supporting the local supply chain team.

***

**Customer sales order administration / Customer Service
- Portuguese /french speaking**

Large global manufacturing concern is looking for an experienced. The role will be supporting the local supply chain team.

**JOB OBJECTIVE**:
To co-ordinate all customer-related activities within the demand management process of order fulfilment. Also to monitor performance of critical integration points with other processes; from design handling and demand acquisition, to the delivery of packaging and additional materials to both company and export customers. A high level of rigour and accuracy is required for data analysis.

**KEY RESULT AREAS**:

- To be the primary point of contact and information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
- To contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
- To represent OFPM within the Key Account teams
- To be responsible for the provision of standard pre-defined reports of performance measures
- To be responsible for the completeness and quality of relevant master data inputs
- To manage and co-ordinate the design process for new and modified designs relative to order management
- To maintain key records within company computer based business reporting systems
- To control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimised customer delivery of material OTIF ( On Time In Full )
- To check customer requirements placed via the E-Packs portal to ensure smooth process flow
- Managing forecasting modelling tools and programs ( E-Packs & Portal )
- Facilitating sustainable growth on E-Packs and EDI utilization
- To co-ordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
- To coordinate delivery requirements through Shipping Supply Administration
- To manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
- To co-ordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
- To liaise with the Claims Coordinator in the organisation of the recall, return and replacement of claimed materials as appropriate
- To ensure compliance with all appropriate laws, policies and procedures
- To participate in WCM activities and projects
- To act and perform in the best interests of company and its customers
- To participate in appropriate training and development
- To be aware of and adhere to company Core Values

**QUALIFICATIONS**:

- Matric
- Relevant qualification in Sales or Marketing
- B Com Degree or Equivalent

**EXPERIENCE**:

- At least 2 years experience within demand planning, production planning / customer service environment
- Drivers’ licence
- SAP experience
- Must be fluent in **Portuguese /French**

**COMPETENCIES NEEDED***:
**Skills & Knowledge**
- Requires prior knowledge of sales or commercial relationships
- Requires the ability to quickly gain a full understanding of customer operational needs
- Requires strong business communication skills at all levels and disciplines; both written and oral
- Requires a high degree of accuracy in collating, checking and analysing data and information
- Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)

**Behavioural & Attitude**
- Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
- Able to manage multiple tasks while demonstrating time management/prioritisation skills
- Able to understand and work within defined processes
- Able to effectively negotiate solutions to sales and operational planning issues
- Able to work in a matrix organisation aligned to account teams and specialist functions
- Able to demonstrate a flexible working attitude
- Able to work effectively in a team environment

**WORKPLACE ENVIRONMENT***:

- This role is full time office based
- This role may require some international and domestic travel
- For more information please contact:

- stephane francis

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