Shopper & Driver Supervisor (Lifestyle Crossing
1 week ago
WE'RE HIRING
INTERESTED? THEN APPLY
Shopper & Driver Supervisor role in the following region:
- Lifestyle Crossing, Roodepoort
Must have minimum requirements as follows:
**Job purpose**
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
**Duties and responsibilities**
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
**Staff Management**
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
**Complaints Management**
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
**Report**
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
**Qualifications requirements**
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
**Competencies and Skills**
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
**Working conditions**
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
-
Front and Back Office Supervisor
1 month ago
Roodepoort, South Africa Pepkor Lifestyle Full timeWhy Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference. **Here's...
-
Customer Marketing Manager: Bne
7 months ago
Roodepoort, South Africa Clover Recruitment Full time**Job Advert Summary**: Clover is looking for a Customer Marketing Manager: BNE to development of brand strategies which are fully integrated with customer and company strategy driven by a understanding of the shopper by channel. Translation of the business strategy into a commercial argument, which can be executed in the trading environment. **Minimum...
-
Customer Marketing Manager
7 months ago
Roodepoort, South Africa Clover Recruitment Full time**Job Advert Summary**: Clover is looking for an experienced Customer Marketing Manager to develop brand strategies which are fully integrated with customer and company strategy driven by a understanding of the shopper by channel. Translate of the business strategy into a commercial argumement, which can be executed in the trading environment. **Minimum...
-
Coordinator: In-store Marketing
7 months ago
Roodepoort, South Africa Clover Recruitment Full time**Job Advert Summary**: Clover is looking for an experienced to execute in-store marketing initiatives that enhance brand visibility, drive consumer engagement, and contribute to sales growth. The position will be based in Roodepoort at Clover Head Office. **Minimum Requirements**: - Degree - Experience in working with senior management - Business English:...
-
Senior Commercial Analyst
8 months ago
Roodepoort, South Africa Clover Recruitment Full time**Job Advert Summary**: Clover is looking for an experienced Senior Commercial Analyst to join their Commercial team based at Head Office (Roodepoort). The successful individual will support the Commercial Development Manager and the Commercial department with relevant data for decision making and provide assistance with project management. **Minimum...
-
Production Supervisor
5 days ago
Roodepoort, South Africa Hedz Recruitment Solutions Full time**Responsibilities**: - Manage and oversee all aspects of production, including scheduling, quality control, and cost management. - Develop and implement production plans, ensuring that deadlines are met and products are delivered on time and within budget. - Collaborate with cross-functional teams, including engineering, procurement, and logistics, to...
-
Branch Supervisor
3 months ago
Roodepoort, South Africa Specialist Confectionery Full timeCake Zone requires a capable Branch Supervisor to manage all aspects of its new confectionery branch at our Cosmo Mall Branch - Must have at least 3 years experience in supervising, coordinating and managing a retail, take-away or restaurant establishment - Strong administration capabilities, attention to detail and high level of responsibility - Excellent...
-
Driver and General Administrator
6 months ago
Roodepoort, South Africa Hedz Recruitment Solutions Full timeOur Client a well established engineering organisation is looking for a Driver with strong administrative skills. The person must be well spoken and fluent in english, must have good administrative skills and be highly organised. **Min Requirements** - Grade 12 - 1 years experience in similar position - Code 08/B Valid drivers license - Computer and Tablet...
-
Fulfillment Supervisor
4 weeks ago
Roodepoort, South Africa Gadget Boss Full time**Position: Operational Supervisor** **Location**: Roodepoort **Company Overview**: Gadget Boss is a leading Retail industry company committed to delivering exceptional products/services to our customers. We pride ourselves on our dedication to quality, innovation, and customer satisfaction. **Position Overview**: **Responsibilities**: - Lead and manage...
-
Operational Supervisor
7 months ago
Roodepoort, South Africa Gadget Boss Full time**Position: Operational Supervisor** **Location**: Roodepoort **Company Overview**: Gadget Boss is a leading Retail industry company committed to delivering exceptional products/services to our customers. We pride ourselves on our dedication to quality, innovation, and customer satisfaction. **Position Overview**: **Responsibilities**: - Lead and manage...
-
Parts Delivery Driver
7 days ago
Roodepoort, South Africa Spiderwasp Trading (Pty) Ltd Full timeInspecting of the vehicle pre-departure and return - Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new inspection list will be issued. Any errors on the vehicle need to be reported immediately before the vehicle can leave the premises. - Checking parcels together with runner / supervisor before loading into the...
-
Fulfilment Supervisor
7 months ago
Roodepoort, South Africa Gadget Boss trading as Click now Full timeAre you passionate about ensuring seamless order fulfillment in a dynamic e-commerce environment? Gadget Boss trading as Click Now is seeking a highly motivated and organized individual to join our team as a Fulfillment Supervisor. As a key player in our operations, you will be responsible for overseeing the fulfillment process, optimizing efficiency, and...
-
Fleet Supervisor with Mechanical Experience
1 week ago
Roodepoort, South Africa SafetyGrip Full time**Logistics supervisor with Mechanical experience** SafetyGrip is a South African based company that retails in all segments of the tyre industry. We are in need of a well-versed Logistics Supervisor to join our Johannesburg branch at our offices in Roodepoort to provide excellent services in overseeing the fleet operations within the company to help a...
-
Site Supervisor and Safety Officer
5 days ago
Roodepoort, South Africa RJPersonnel Full time2years - Preparing and presenting basic site inductions and safety briefings. - Assessing and managing safety hazards. - Ensuring appropriate site rules are in place. - Ensure workers are equipped with appropriate PPE. - Helping Site Managers to plan the work schedule. - Helping co-ordinate staff on site. - Transportation of workers to and from site. -...
-
Sales Assistant
7 months ago
Roodepoort, South Africa Readers Warehouse Full time**SALES ASSISTANT- Reader's Warehouse** - **Hillfox** As a Sales Assistant you will be involved in the retail of books and associated products. You will combine a strong customer focus with sound knowledge of your stock and wider book market to help customers locate books and to offer information and advice about different books available. **Key...
-
Strategy and Insights Manager
7 months ago
Roodepoort, South Africa Danone Full timeAbout the job **Purpose of the Job**: - This role will be responsible for influencing strategy for Danone company portfolio as well as identifying growth opportunities for the business and individual brands. This role will assist with cross category functions, category management, planning and trade marketing to understand how to best activate consumer...
-
Supervisor - Late Shift - Roodepoort
5 days ago
Roodepoort, South Africa Logic 360 Group Full timeThis position is responsible primarily for supervision of the late shift to ensure the accurate and successful distribution of our clients products to customers within the stipulated time limits, whilst ensuring high standards are maintained about the implementation of standard operating procedures to limit unnecessary inefficiencies and stock losses. This...
-
Supervisor: Retention Specialist
7 months ago
Roodepoort, South Africa LegalWise South Africa Full timeWe are looking for a customer centric and highly motivated individual that is well organised, empathetic and displays good problem solving and negotiation skills. We need this individual to design and implement customer retention strategies to increase loyalty and retain business. This will be done by analyzing member cancelation reasons, negotiating with...
-
Workshop Supervisor
7 months ago
Roodepoort, South Africa McCarthy Consulting Full timeACADEMIC QUALIFICATIONS: - Grade 12 - Trade test (Instrumentation) and/or National Diploma (Instrumentation) - Supervisory Certification (Advantageous) EXPERIENCE: - 3 - 5 years Process Plant maintenance experience - 2 Years applied Supervisory Experience - Valve Refurbishment Experience - Drivers License Required KEY PERFORMANCE AREAS (DUTIES &...
-
Warehouse Manager
7 months ago
Roodepoort, South Africa The Gallery Full time**WAREHOUSE MANAGER** We are currently seeking to employ an experienced Warehouse Manager at our Roodepoort branch. **Requirements**: - Minimum of 5 years’ experience in the retail industry as a Warehouse Supervisor/Manager. - Must be prepared to work Retail Hours, Weekends and Public Holidays. - Preferably living in the relevant branch area - Excellent...