Client Support Specialist

3 months ago

Cape Town, South Africa Nedbank Full time

**Job Purpose**
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service strategy. Provide quality and accurate business administrative support services to internal and external stakeholders enabling TS, CIB and Nedbank to achieve its business goals. Be part of the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client's experience, aligning to the TS CIB client value propositions.**Responsibilities**:
**Financial**:
Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
Provide effective and valuable client support by resolving client queries at first call resolution level to ensure revenue profitability for TS, CIB and Nedbank.
Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.**Customer**:
Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
Support and resolve client issues and problems as they occur by investigating, using remote tools to better understand the issue and recommending value-adding solutions to solve the matter at first call resolution level.
Act as a trusted partner to achieve better customer service and business results by exceeding service level requirements.
Assist clients with both onboarding and enablement digital self-service recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client’s online experience.
Ensure that complaints handling and ad-hoc request logging through to other areas within the Nedbank Group are effectively dealt with to close the loop back to the client.
Meet and exceed internal and external client needs by timeously responding and addressing queries within the Service Level Agreement (SLA).
Communicate daily and consistently as per client agreement to ensure service standards are adhered to and that clients are retained.
Deliver a world class service.
Ensure that escalated queries are accompanied with adequate information (i.e. Screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt first call resolution.**Stakeholder Management**:
Build relationships to enable the effective negotiation with relevant stakeholders on behalf of the client to meet the client’s requirements in a mutually beneficial way.
Collaborate and build effective networks across Nedbank to address the client need.
Support TS Sales in all escalated client servicing support related issues.**People**:
Teamwork and collaboration - Building relationships with TS Service Client Service Managers.
Challenge the status quo to drive continuous improvement.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Focus on reducing the need to escalate queries by continuously upskilling oneself and driving to address client issues on first call resolution level.- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Bachelors degree in business or equivalent
Professional Qualifications- Minimum Experience Level- 3 - 5 years’ experience in a similar or related industry
3 - 5 years client servicing experience**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
- Behavioural Competencies- Building Partnerships
- Earning Trust
- Energy
- Facilitating Change
- Innovation
- Work Standards
- Planning and Organizing
- Customer Focus

**Preference will be given to individuals from underrepresented groups**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • Client Support Specialist

    6 months ago

    Cape Town, South Africa Sagan Full time

    **Position: Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**: Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...

  • Client Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    To ensure seamless administration services for healthcare teams, CallForce seeks an Administrator to join their team based in the UK. As a Client Support Specialist, you will play a vital role in verifying the right of workers to work in the UK, ensuring they are registered with a DBS check, and possessing required qualifications or certificates.As part of...

  • Financial Operations Specialist

    2 months ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Financial Operations SpecialistAt CA Support, we are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will be responsible for managing financial transactions, analyzing financial data, and providing financial guidance to the organization.Key Responsibilities:Manage financial transactions, including accounts...

  • Client Support Specialist

    1 week ago

    Cape Town, South Africa Sanlam Group Full time

    Job title : Client Support Specialist - BellvilleJob Location : Western Cape, BellvilleDeadline : December 18, 2024Quick Recommended Links Jobs by Location Job by industries The overall purpose of the role: Key Responsibilities: To support the Client Relations Managers in the delivery of client service excellence.   Preparation of new business documents,...

  • Client Engagement specialist

    5 months ago

    Cape Town, South Africa Curiska Full time

    Hiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...

  • Client Engagement Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Curiska Full time

    Hiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...

  • Client Solutions Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We're seeking a highly skilled Client Solutions Specialist to join our Lead Generation Group team. This exciting role requires a professional to ensure top-notch support for our clients, with responsibilities including addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

  • Customer Technical Support Specialist

    1 month ago

    Cape Town, South Africa Competitor Monitor Full time

    **Customer Technical Support Specialist [UK Client Services Team] Remote** **A great career opportunity with an established e-commerce intelligence business** Competitor Monitor is a UK business intelligence company which helps the world’s leading companies stay competitive. Due to continued business growth we are looking to add a further member of...

  • Client Engagement specialist

    5 months ago

    Cape Town, South Africa Curiska (Pty) Ltd Full time

    Hiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...

  • IT Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a skilled IT Support Specialist to join our team at Parvana. As a key member of our technical support team, you will be responsible for providing proactive Level 2 remote and onsite support, resolving technical issues in line with SLA requirements and guiding junior IT professionals through...

  • Client Service Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Job Title: Client Service SpecialistJob Summary:Isilumko Staffing is seeking an experienced Client Service Specialist to join their branch in Cape Town on a 12-month contract. Key Qualifications and Experience:Must have a Post Grad degree and relevant experience within the asset management sector or wealth sectorProper technical understanding of collective...

  • Senior Child and Youth Care Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...

  • Client Operations Specialist

    2 months ago

    Cape Town, Western Cape, South Africa TalentCru Full time

    Job Title: Client Operations SpecialistTalentCru is seeking a highly skilled Client Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing administrative support and ensuring smooth operational processes for client accounts.Key Responsibilities:Client Onboarding: Complete client onboarding,...

  • Service Delivery Professional

    2 weeks ago

    Cape Town, Western Cape, South Africa Dye & Durham Full time

    This is a rewarding opportunity to join Dye & Durham, a global leader in legal technology, as a Service Delivery Professional - Client Support Specialist. We offer competitive salaries and a range of benefits, including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.Company...

  • Client Service Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    About the Role:The Investment Platform Client Service team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional client experiences. As a Client Service Specialist, you will play a crucial role in providing comprehensive support to our clients, ensuring they receive tailored solutions to meet their investment...

  • Strategic Client Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa FirstRand Bank Limited Full time

    Key ResponsibilitiesClient SupportManage and administer a portfolio of clients, including credit application process and ongoing quality risk management of clients' credit facilities and credit data.Evaluate and estimate the degree of risk in extending credit or lending money in support of a broader client relationship.Business DevelopmentDeliver exceptional...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...

  • Is Support Specialist

    8 months ago

    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...

  • Paid Media Specialist

    6 months ago

    Cape Town, South Africa Digital Marketing Specialist Full time

    **About Us** Join our dynamic, 100% remote team that's behind some of the most innovative entertainment and e-commerce campaigns worldwide. Though our company may be little known, our impact is huge, creating tens of millions in revenue annually for our clients. We're known for exceptional service, expertise, and ROI. Our portfolio includes campaigns for...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    About Network RecruitmentWe are a leading recruitment agency dedicated to providing top talent to the industry.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients across various products.Key...