Technical Writing, Team Leader

10 hours ago

Johannesburg, South Africa TransUnion Full time

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**What We'll Bring**:

- Develop and maintain company technical communications style guides, templates, and standards.
- Review information to ensure it complies with organizational and branding standards. Ensures that all information is consistent with the organization’s brand message, business objectives, and stylistic standards.
- Manage a small team of Technical Writers who design complex technical documentation through our global operations framework as well as design, develop and deploy a new documentation hub.
- Lead the team through revision of key technical platform and product documentation efforts across multiple time zones.

**What You'll Bring**:
As a member of the Technical Writing team at GFS Core Services, the Senior Lead primarily manages the team who develop content and assists with governance and project management of technical communications.
- **Content development**: Creates multiple types of technical communications including, but not limited to, user and reference guides, procedures, policies, online help, eLearning, and forms by consulting with customers to ensure that their needs are met. The Senior Analyst also participates in analyzing audiences and tasks.
- **Governance**: Helps establish and monitor the technical communication governance processes, standards, and templates.

**Project management**: Alerts the project lead about issues and provides status updates.

**Impact You'll Make**:
In this role, you are responsible for assisting your team of associates in creating and managing their technical content for internal and external use.

1. Work with Product Managers, Product Owners and Development teams to understand TU Fraud line of products, underlying user journeys and capabilities.

2. Write, edit, and format complex technical content (such as user guides, API docs, training materials) for new and updated initiatives following corporate standards, guidelines and style guide.

3. Lead a group of technical writers to educate, support and address ever-growing documentation needs and work along with this team for peer editing, defining writing standards and continually improving content via feedback analysis.

4. Drive for clarity of writing, consistency in documentation structure and layout and depth to details across content developed for different user types across product lines.

5. Take lead into defining and maintaining content authoring and content publishing processes, sharing insights and metrics for improving content quality and operational efficiency.

6. Engage with regional internal stakeholders (Product house, Engineering, Customer Success, Marketing) to enhance user experience by providing up-to-date detailed documentation.

7. Complete end-to-end ownership and accountability for technical documentation track - create, revise, publish and maintain world-class content in a centralized Knowledge Base.

8. Work along with other teams in Agile Scrum methodology to plan, present, align and prioritize documentation work items.

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Four-year degree or equivalent experience. Degree in technical communications, technical writing, English, or a related communications field is preferred.
- At least 3-5 years of experience in technical communications, technical writing, or a related field.
- Ability to manage multiple deadlines in fast-paced environments with changing priorities.
- Self-starter who exhibits a professional, positive, can-do demeanor and attitude.
- Ability to understand and document complex technical problems in simple terms.
- Experience with content management system (such Adobe Experience Manager).
- Understanding of API doc specifications.
- Knowledge of project management toolsets such as Rally, JIRA, Confluence.
- Knowledge of version control systems such as Git is a plus.

Ability to read and understand code written in HTML, CSS is a plus.

TransUnion Job Title

Sr Lead, Technical Writing

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