Relationship Mngr: Card Acquiring Amex

7 days ago

Johannesburg, South Africa Nedbank Full time

**Job Req**
- 131592- Closing Date- 14 February 2024- Location- Sandton- Talent Acquisition Consultant- Poppy Mlotshwa**Job Purpose**
- We are looking for a Relationship Manager: Card Acquiring Amex to acquire and deliver Amex Acceptance by providing great client experiences and understanding client business needs.**Responsibilities**:

- Deliver on all targeted product and services as measured through the relevant client management systems and the contribution statement.
- Improve client service through delivering relevant products and services according to client needs.
- Maintain and build a portfolio of high value, and complex clients.
- Unearth client sales / solution opportunities and execute on these opportunities.
- Undertake thorough needs analysis across all client’s spheres of financial influence and ensure clients are entrenched into Nedbank.
- Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
- Build and maintain effective professional relationships with high value profile clients through contact management.
- Deliver payment solutions that meet client needs.
- Build sound and sustainable client relationships and instil trust among clients
- Proactively engage clients in a manner that is relevant to their specific circumstances.
- Collaborate with bankers and specialists in client engagements to cross sell and create value-based solutions.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Facilitate client’s compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.- Understand the bank's risk and credit policy and manage client expectations accordingly.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Comply with internal standard procedures to facilitate the execution of client requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level- Minimum 5 years in a card acquiring environment.
- Behavioural Competencies- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction

**Technical / Professional Knowledge**
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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