Regional Manager
6 days ago
Strategic Management:
- Identify potential online and retail betting products and solutions
- Develop strategic relationships / networks developed to maximise business opportunities and capitalise on revenue
- Create a strong and consistent brand identity for the company brand
- Implement the defined betting standards and processes at a Group, within the retail environment
- Conduct regular visits to retail branches to ensure the operation enables a competitive betting environment
- Maintain and further develop relationships with service providers in order to monitor latest news, markets and promotions at a national and international level.
- Works with onsite retail teams to build and optimise the retail product and service offering
- Collaborates with Marketing Manager to develop customer retention and acquisition campaigns and promotional events
- Monitor awareness levels and undertake training and communication programmes, in conjunction with the marketing team, to improve the level of understanding, focus and promotion of betting products, by staff and agents.
- Effective Communication of plans, standards and progress with the business operation General Managers and gaming teams to ensure integration and delivery against objectives
- Provides feedback and reports back to Regional management on the performance and challenges within the sports betting environments
- Provides feedback on operations to management team on initiatives, performance, concerns, etc.
- Management of leases and relevant business licences
**Financial Management**:
- Compile revenue growth plans and performance report
- Provide support and relevant, cost-effective solutions to challenges being experienced
- Reports and provides feedback to executive management on progress around projects, and
- financial analyses on revenue; as well as plans to optimize revenues
- ROI analysis of monthly spend vs returns
- Oversee payouts and deposits
- Implement and Manage Operational and Capex Budget
**Compliance and Risk Management**:
- Ensuring compliance with Industry requirements
- Implement policies and procedures as required
- Identify areas for improvement in the internal control system
- Implementation of internal control processes
- Align practices with gaming regulations and requirements
- Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these
**Customer and Relationship Management**:
- Ensure effective implementation of the company’s brand strategy to entrench the brand across the organisation.
- Recommend betting solutions that match client preferences across all channels
- Drives a customer experience in line with business customer value proposition
- Deals with escalations / complaints effectively and timeously
- Frequent Interaction with customers (especially VIP’s)
- Manage response / communication to relevant customers
- Implement customer retention strategies for the business
- Measure guest feedback from various guest feedback channels
**People Management**:
- Manage all people management related issues
**Salary**: Up to R38,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- regional manager: 3 years (required)
**Language**:
- Afrikaans, English (preferred)
Willingness to travel:
- 50% (preferred)
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