Quality Assurance Specialist for Pension Fund Compliance
4 weeks ago
About the Role
We are seeking a highly skilled Quality Assurance Specialist to join our team at H&S Labour Brokers. As a Quality Assurance Specialist, you will be responsible for ensuring that all compliance documents, applications, and supporting documents meet the required standards of quality.
Key Responsibilities
- Verify applicability of member options to Fund Rule and Legislative requirements
- Check the manual calculated Final Average Emoluments are verified to those applied in the exit calculation in all areas
- Check all member data and values are correctly updated in the member workflow and are calculated according to member choice
- Perform quality assurance on Contact Centre Agent calls and act as feedback channel on identified quality issues
- Provide trend data to Contact Centre Managers
- Ensure implementation of identified quality methodologies and improvement initiatives
- Monitor all calls and email responses to assess Agents demeanour, technical accuracy, customer service performance, and conformity to Fund policies and procedures
- Assist in developing, creating and implementing Contact Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Member experience
Requirements
- Relevant Degree/ Diploma
- 3 to 5 years Quality Assurance experience
- Working knowledge of Pension Fund Rules in terms of processes, products and services and policy procedures
- Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Childcare Act, Marriage Act
- Working knowledge of Benefit administration
- Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
- Basic knowledge of tax legislation applicable to pension payout
- Knowledge of Benefits Formulae
- 8 years job-related experience
- Retirement Fund industry knowledge is advantageous
About Us
H&S Labour Brokers is a leading provider of recruitment and labour broking services. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.
Estimated Salary: R750,000 per annum
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