Central Reservations Manager
22 hours ago
A luxury lodge & hotel group based in Bryanston, is looking for a Reservations Manager with at least 5 years’ experience managing a call centre and reservations department for multiple properties.
The duties include:
- Management of the day-to-day operations of the Central Reservations Department.
- Coordinate and supervise all staff that are employed in the Central Reservations Department.
- The position communicates with all departments in order to ensure efficient and reliable service.
- Oversee the administration of all rates and system requirements on the Central Reservations System.
- Preparing reports on a daily weekly, monthly as well as when required basis.
- Overall management of inventory of the nine properties on the Central Reservations System is required.
- Sound knowledge of Opera, Apex and eRES /Nebula, this individual oversees the yielding and management of the online travel agent systems and API links with preferred partners.
- Regular participation in the management meetings is required.
**Requirements**:
- Matric & a formal qualification
- At least 5 years’ experience managing a call centre and reservations department for multiple properties
- Microsoft Office, especially with Good Excel Skills
- eRES / Nebula, Opera, Nebula PMS & Apex
- Must have a good command of the English language with good writing skills
- Solid interpersonal skills
- Valid RSA ID
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