Solutions Architect Ii

1 week ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
Become part of an innovative, forward-thinking and strategic IT architecture team.

Our mature architecture team is based in Brackenfell (strategically placed close to the sea and the Cape winelands) and includes experts in enterprise architecture, solution architecture and data architecture. We operate in an agile retail environment of Africa’s largest retailer that utilizes industry leading IT technologies which run on-premise and in multiple cloud platforms.

As a recognized authority of Customer Solutions, the Solution Architect strategically advises on and drives the Digital Customer strategy that underpins all business solutions, creates the architecture for these platforms and leads the realization of the architecture roadmap into the target state. Subject matter knowledge relating to Customer Experience (CX) covering Digital Channels, Digital Marketing, Loyalty solutions and Personalisation as applicable to the retail industry is essential.

**Job Objectives**:

- Develop and maintain an understanding of the business strategy and business priorities for Digital Customer Solution services.
- Assist with the development of Shoprite’s Digital Customer Solution landscape roadmap and blueprints in line with the strategic business direction.
- Analyse and understand Digital Customer Solution business requirements and translate the requirements into the most effective solution architecture with mínimal customization and/or advise on suitable solution alternatives.
- Engage all stakeholders to obtain agreement on proposed Digital Customer Solution and work closely with business stakeholders, external service providers, Business Analysts, System Designers, Analyst Developers and Project Managers to architect and implement Digital Customer Solutions.
- Keep abreast of the latest Digital Customer trends and emerging technologies, identify and analyze architecture best practices, determine the potential impact on the enterprise, and drive adoption as deemed appropriate.
- Partner with the Domain Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
- Ensure that applicable architecture and design reviews are conducted for all Digital Customer solutions in line with the defined IT governance and processes.
- Provide architectural oversight and guidance to delivery teams during the detailed design, build, test and deploy phases that conform to architecture principles and standards.

**Serve as the primary solution architecture and design authority for all project and operational stakeholders, and ensure architecture quality across all solutions that enable the Digital Customer Solution business domain.**
- Be clearly identified as the senior design authority as it relates to the Digital Customer Solution business domain and provide technical guidance and leadership in solution proposals, RFIs, RFPs, and project teams.
- Partner with the Enterprise Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
- Detect critical deficiencies in the Digital Customer Solution architectures and recommend improvements.
- Review external and internal designs for Digital Customer systems from a risk and technology perspective
- Mentor senior developers / designers / business analysts to become Solution Architects.

**Contribute to solution architecture and design standards and SDLC governance requirements**
- Maintain and manage Digital Customer Solution related architecture artifacts in the Enterprise Architecture repository and ensure that the content is effectively organized and controlled so as to maintain architectural consistency.
- Contribute to the definition of a framework for Solution Architecture and the policies, procedures and templates that guide and govern Solution Architecture processes.
- Contribute to the development of architecture principles and compliance criteria to guide technology decisions.
- Contribute to the development of solution modeling standards and guidelines.
- Define a set of metrics to measure and report on the performance of the various solution architecture processes.

**Qualifications**:
Degree in Information Systems / B Sc Computer Science (or similar)

TOGAF certification (or similar) - desirable

**Experience**:
Working experience within the IT industry.

5-7 yrs

Experience with customer marketing, customer interactions, customer analytics and digital omnichannel solutions

5+ yrs

Working experience with Enterprise Marketing Automation platforms (e.g. Adobe, SAP, Salesforce etc.) and Customer Service solutions (e.g. SAP, Salesforce etc.) - desirable

3+ yrs

Retail industry experience with an understanding of retail business processes. - desirable

3 yrs

Experience in architecting IT Technology programs with detailed understanding of Digital Customer Frameworks.

3 yrs

Experience with loyalty programmes. - desira

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