Product Manager: Reporting Assets

7 months ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
The purpose of the Product Manager II role is to drive the building of products that meet customer needs over the product-market lifecycle, by defining the roadmap and driving continuous exploration to define the benefit hypothesis, business processes and solution intent for program epics, in collaboration with business leads, business analysts and solution architects. The Product Manager II manages a portfolio of varying complexities of products, assuming end-to-end responsibility for the product process and given product domain or scope. The Product Manager II has a solid understanding of product concepts, with the ability to think on their feet, be accountable for decisions and make data-driven decisions based on multiple and varied factors. The role further requires strong collaboration and influencing skills to be able to empower the team to deliver business outcomes.

**Job Objectives**:

- Manage a product portfolio of simple to medium complexity (between 4-10) products to build required functionality and empower successful delivery.
- Support the Lead Product Manager to set the 12 - 18 month product or services roadmap that meet customer needs, drives continuous exploration to define the benefit hypotheses, processes and solution intent for program epics.
- Guide Product Owners to plan, forecast and market a product or service at each stage of the product’s lifecycle.
- Work closely with Product Owners to ensure that feature breakdown occurs for continuous exploration epics.
- Contribute as technical specialist across business and IT teams to drive business objectives through product-market fit.
- Participate in ART level events; ART syncs, inspect and adapt, PI planning, system demos and continuous exploration reviews.
- Determine and track the profitability of products during the product lifecycle.
- Act as a centre of product and market information for different parts of the company including sales, finance, marketing, management, development, and support. Ensure ongoing and meaningful communication with internal departments, clients, customers, and external stakeholders.
- Serve as key integration point with IT development, business process, architecture and business leadership.
- Establish and monitor customer satisfaction and other KPIs to define the success of digital experiences. Includes identifying and leading efforts to analyse results and continuously improve performance through product improvements.
- Generate new product ideas, researching and analysing for feasibility and business impact.
- Provide input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
- Ensure a consistent and delightful customer experience across multiple digital touchpoints of the Shoprite customer journey.
- Provide integrated reporting and feedback.
- Work with Lead Product Manager to prepare and present customer centric product concepts and best practices to executive leadership teams.

**Qualifications**:

- Degree in Business, IT, Engineering, Marketing or another relevant field - (essential).
- Certified Product Owner / certified SAFe Product Owner - (desired).

**Experience**:

- Experience in Analytics or Data Analytics (essential)
- +4 years’ experience in a senior product management role, with proven success launching new product features and translating business strategy and analysis into successful consumer products - (essential).
- Experience as a product owner - (essential).
- Experience working in an agile team - (essential).
- Experience working across multi-disciplinary teams to deliver projects - (essential).
- Strong understanding and experience with analytics and big data - (essential).
- Commercial experience in digital led business development environments - (essential).
- Customer user and loyalty experience - (essential).
- General marketing or retail experience - (desired).

**Knowledge and Skills**:

- Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) - (essential).
- Exposure to the African digital market and customers - (desired).

**Applicant Feedback Policy**:

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