Lead Generator

6 months ago

Woodstock, South Africa DigiCall Full time

**Role Purpose**:
**Experience and Requirements**:

- South African Matric / Grade 12 (required)
- 1-2 years of Customer Service, Sales, or Lead Generation experience within a contact centre.
- Excellent communication skills (verbal and written)
- Clear understanding of an operational contact centre environment.
- Highly target-driven with the ability to sustain high performance consistently.
- Excellent understanding of KPI’s Key Performance Indicators.
- Excellent understanding of a dialler system and functions.
- Computer skills (MS Office & LMS/CRM systems experience)
- Clear credit and criminal record
- Must be available to work rotational shifts, weekends, and public holidays.
- Committed to personal development

**Skills and Abilities**:

- Role model - you lead by example in demonstrating the right behaviors.
- Proactive - demonstrate experience of working positively in partnership with colleagues internally to drive strong performance.
- Know your numbers - A Strong understanding of contact centre metrics and how these are used to review performance to achieve the right results.
- Self-aware - of your own strengths and development needs.
- Initiative - you use it and can work independently by exercising good judgment with sometimes limited direction.
- Communication is key - you’re able to understand and communicate difficult messages in a clear, positive, and constructive manner.
- Adaptable with the ability to respond positively to working within a pressurized environment.

**Knowledge and Competencies**:

- A strong can-do attitude and an energetic positive approach.
- Strong desire and initiative to develop self.
- Passionate about your role at work
- Committed to serving the customer.
- Able to present information in different ways to enhance understanding.
- Acts as an ambassador for the Sigma Connected brand.
- Consistently behaves with integrity.
- Actively works with colleagues and departments to resolve queries.
- Managing work and time to meet the required deadlines.
- High attention to detail and accuracy.
- Proactive and operates with a sense of urgency.
- Consistently hits all performance targets.
- Ability to work alone and in a team.
- Excellent communication skills.

**Duties and Key Responsibilities**:

- Generate and qualify sales leads.
- Research, track, maintain and update leads.
- Make outgoing calls to develop new business.
- Update potential customer information in our CRM system.
- Participate in the preparation of proposals and/or sales presentations.
- Provide accurate and timely information to management.
- Develop a strong knowledge of the company’s products and services to facilitate the sales process.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality.
- Present, promote and sell products/services using agreed processes and methods.
- Present products to potential customers who meet qualifying criteria.
- Accurate capturing of customer information.
- Verify and update all customer details onto the system.
- Providing customer service to the extent of guiding your client to the right department when required to resolve any queries.
- Ensure a polite, friendly, and professional confirmation service is offered to all customers by acting as an ambassador.
- Follow company processes accurately to ensure the quality of service delivery.
- Ensure a professional, polite, and efficient service is offered.
- Take responsibility for each call by ensuring that advice is always given in the customer's best interest.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Continuously work towards improving the customer experience and service delivery.

**All employees at Digicall have a set of core responsibilities that sit alongside their individual duties and responsibilities**:

- Build and maintain productive working relationships with colleagues and management.
- Operate within the terms of Digicall’s policies and procedures always ensuring that all work and work-related activities are operated in accordance with legal requirements including POPIA.
- Demonstrate knowledge and understanding and positively promote equality of opportunity.
- Be adaptable to change and have the ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for your own personal and professional development.
- Take appropriate care to ensure that company equipment, facilities, and infrastructure are not defaced or damaged.
- Undertake personal Health and Safety responsibilities in accordance with the H.A.S.A.W.A 1974 ensuring that safe systems of work are complied with.
- Be aware of and take action to report any potential workplace/personal hazards to Health & Safety

**Salary**: From R5 000,00 per month

**Education**:

- High School (matric) (required)

**Language**:

- Afrikaans and English (required)

Application Deadli

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