Entertainment Researcher

2 weeks ago

Cape Town, South Africa Ten Group Full time

We want to increase our engagement with members more around their interests and events that they want to attend, we want to personalise our service more through targeted communications to add value to their lives and experience in using the service. In addition we want to monetise our members interests and drive revenue for Ten through increasing our communications with members, ultimately driving revenue and bookings.

Your role as an Entertainment Researcher will be across multiple genres of the Live Entertainment and events industry. You will be accountable for researching what events will be going on sale in multiple territories around the world and will begin the process of updating multiple stakeholders to ensure that Ten maximises the opportunity of securing access, communicating to members, driving requests and bookings.

In addition to the research element, you may be required to support our member communications team as volumes of micro mails grow.

This role is fundamental to Ten driving our Follow Interest/Artist proposition and Ten’s digital goals.

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

**Responsibilities**:

- To establish and roll out monitor new events and ‘interests’ across multiple markets and territories as to what is going on sale
- To proactively research and suggest new events and interests to be added to the ‘interests’ fields
- To be responsible for liaising with member communications, partnerships and operational teams as to the update of the newly announced events and structure the action plan to updating members
- To take accountability for ensuring all relevant members who are tracking that ‘preference’ are updated in a timely manner.
- To take initiative to maximize the new event ‘going on sale’ for members and Ten
- To manage relationships with stakeholders to ensure the research, communication and execution of updates are to the highest standards
- Work alongside all stakeholders to suggest and contribute to improving processes to ensure efficiency and relevant working practices
- To report back to stakeholders the successes/lessons learnt of each ‘announcement’ made

**Requirements**:

- Minimum of 2-3 years’ experience working within the Entertainment/Event industry
- Knowledge and passion for the Live Events Industry
- Ability to be solution focused, data led and strategic to maximize output and results
- Experienced in project management and process reviews. The ability to identify efficiency improvements and implementation of processes
- Proficient in Microsoft apps including Teams, Word, Excel and PowerPoint
- Experience in a marketing and research related role preferred
- Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
- Strong communication skills and the ability to manage multiple stakeholders

**Behaviors**:

- Strong communicator with ability to engage with internal and external stakeholders
- Natural commercial drive; always seeking new opportunities and creativity with new events announced and how to maximise opportunities for members.
- A passion for working in a business that places members and customer service at their core as well as commercial success
- A love of a fast-paced, dynamic environment with an ability to multitask
- The ability to be detailed orientated
- Creative and data focused mindset with a flair for innovative thinking and approach
- A genuine passion for the live entertainment and events industry

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3

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