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People Specialist

1 month ago

Gauteng, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

**WHO WE ARE**

Operating in multiple African countries, with over 260 quick-service restaurants (QSR) and plans to double that within the next 3 years, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.

We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.

**THE OPPORTUNITY**

We have an opportunity for a **Regional Trainer, **based in Gauteng, to join our **People** team. _This role requires extensive travelling between stores which extends beyond the Gauteng province._

The primary purpose of this role is to upskill and equip our Hungry Lion store employees with the necessary skills, knowledge, and behaviours to fulfil their roles effectively; conduct observations for each person working in the store; schedule and train employees on operational, behavioural, and other identified programmes.

**DUTIES/ RESPONSIBILITIES**
- Gain expert-level knowledge of Hungry Lion operations, procedures, systems and strategy, in order to effectively train staff in stores.
- Compile reports for HQ on each store visit - this includes checklists, reports on observations and training recommendations.
- Communicate any potential training gaps quickly and follow up to ensure follow-through.
- Coach, guide and train store staff on customer satisfaction and store processes.
- Unpack and review the store success routines, identify gaps through training needs analyses and take ownership of addressing observed deviations and training gaps.
- Ensure that you are able to measure and assess all training interventions that are conducted, either by electronic or verbal assessments.
- Participate and contribute towards any learning and development projects that are implemented by Hungry Lion HQ and drive the success of these projects in the respective regions.

**REQUIREMENTS**

**Essential**:

- Grade 12 (or similar / equivalent qualification).
- Quick Service Restaurant Branch operations experience.
- Valid driver’s licence.

**Desirable**:

- Knowledge of adult learning principles and outcome-based education principles.
- Train-the-Trainer experience/facilitation skills.

**COMPETENCIES**
- Resilience and stress tolerance.
- Excellent written and verbal communication skills.
- Client centricity.
- Adaptability.
- Drive and commitment.
- Problem-solving.
- Action orientation.
- Self-management.
- Attention to detail.
- Energetic & positive attitude.
- Great influencer.
- Interpersonal skills.

**CLOSING DATE FOR APPLICATIONS**:_Tuesday, 1 August 2023_

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