Cluster General Manager

7 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Job Title: Cluster General Manager - Cape Town Properties

Location: Cape Town, South Africa

Overview:
**Responsibilities**:
1. Oversee the day-to-day operations of multiple properties within the Cape Town cluster, ensuring excellence in guest services, operational efficiency, and financial performance.
2. Implement strategic plans and initiatives to achieve business objectives, including revenue growth, cost control, and guest satisfaction targets.
3. Foster a culture of exceptional service and hospitality among staff members, promoting a positive work environment and employee engagement.
4. Collaborate closely with department heads and senior management to develop and implement policies, procedures, and standards that uphold the brand's values and enhance the guest experience.
5. Monitor key performance indicators (KPIs) and financial metrics, analyzing trends and making data-driven decisions to optimize performance and drive profitability.
6. Lead recruitment, training, and development initiatives for staff members, ensuring that teams are equipped with the skills and knowledge needed to deliver outstanding service.
7. Cultivate relationships with key stakeholders, including guests, suppliers, and local authorities, to enhance the reputation and profile of the properties within the cluster.
8. Stay abreast of industry trends, market dynamics, and competitor activities, leveraging insights to identify opportunities for innovation and differentiation within the lifestyle hotel segment.
9. Uphold standards of quality, safety, and compliance across all areas of operation, ensuring adherence to regulatory requirements and best practices.

Qualifications:

- Proven experience in hotel management, with a minimum of 5 years in a senior leadership role overseeing multiple properties.
- Strong understanding of the hospitality industry, with a focus on lifestyle hotels and current market trends.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve excellence.
- Strategic thinker with a track record of driving business growth and operational efficiency.
- Exceptional interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Sound financial acumen, with experience in budgeting, forecasting, and financial analysis.
- Flexibility to travel and work irregular hours as required.

**Benefits**:

- Competitive basic salary ranging from 80k to 95k, commensurate with experience and portfolio oversight.



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