Nutrition Administrator

2 months ago


Cape Town, South Africa Fresh Fitness Food Full time

**The Company**

Fresh Fitness Food is at the cutting edge of Food Technology. We are seeking a passionate and motivated nutrition administrator to join our team. This role combines administration and legal compliance with nutrition expertise and client support.

**Role Summary**

Fresh Fitness Food is seeking a highly organised and detail-oriented nutrition administrator to play a crucial role in supporting our nutrition team. The primary focus of this role will be on administrative tasks that are essential to the continuous improvement and delivery of our product. Key responsibilities include administrative tasks related to ongoing menu updates, product launches, and ensuring compliance with industry standards and regulations.

You will report directly to our Head of Nutrition.

**Key Responsibilities**
- **Administrative Support**:Support the nutrition team with administrative tasks related to menu planning, product launches, and compliance documentation.
- **Relationship Building**: Cultivate and maintain strong client relationships through personalised nutrition support, consistent engagement and a high level of customer service.
- **Feedback and Continuous Improvement**: Contribute to a culture of continuous improvement by seeking and incorporating feedback from clients and staying informed about changes in client needs and expectations.
- **KPIs**: Achieve and exceed team KPIs each quarter.

**About You**
- Strong organisational skills, with great attention to detail.
- You are capable of multitasking efficiently, balancing multiple administrative tasks, with incoming client queries.
- You have the ability to work both independently and in a team.
- You are a confident communicator with a proven ability to engage with clients at all levels, offering nutrition advice with a friendly, patient, and professional attitude.
- You have strong problem-solving skills and a customer-first mindset, prioritising client needs while providing goal-oriented nutrition guidance.
- You have exceptional verbal and written communication skills, including rapid response to client inquiries, ensuring clarity and accuracy in all nutrition-related information.
- You have experience using CRM systems, with bonus points for familiarity with Intercom, Hubspot, Oracle Service Cloud, or Zendesk.
- You are proficient in Excel and Google Sheets.
- You are a resilient self-starter with a genuine passion for nutrition, healthy eating, and helping clients achieve their wellness goals.

**Requirements**:

- A degree or diploma in Nutrition, Dietetics, or a related field is essential.
- Experience in a customer service related role is a bonus
- Passion for food and nutrition.

Join a fast-growing startup that rewards hard work with big rewards. Be part of an ambitious and friendly team, where your efforts directly contribute to making a difference in clients’ lives through convenience and good nutrition.

Pay: R12 000,00 - R15 000,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- English (required)

Application Deadline: 2024/10/25
Expected Start Date: 2024/11/11



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