Business Representative

4 weeks ago

Johannesburg, South Africa Ziyana Business Consulting Full time

**SALES- AND BUSINESS ADMINISTRATION**
- Canvassing and opening of new customer accounts based on their viability as future customers.
- Monitor monthly sales per customer using the Sales Management process.
- Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
- Provide monthly feedback to the Regional Manager on all activities relating to the customer.
- Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
- Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
- Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
- Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
- Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
- In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
- Assist debtor’s staff in resolving customer queries.
- Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
- Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
- Monthly SBO meetings with Regional Manager to feedback status if new business.
- Accounts established on behalf of customers and sales monitored on a monthly basis.
- Sales information extracted from SAP and utilized for assessment purposes.
- Feedback provided to relevant stakeholders.
- Marketing and promotional ideas provided to relevant stakeholders.
- Trade evenings and entertainment adequately arranged and successfully executed.
- Customer relations established and maintained.
- Market share and customer based grown and maintained.
- Credit and debit processes in place, monitored and optimized.
- Query resolution on time and professionally dealt with.
- Customer satisfaction index.
- Company assets maintained and loss / damage prevented.
- Meeting attendance.

**STOCK CONTROL**
- Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
- Assist with consignment stock process when required.
- Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
- Monitor stock rotations and replenish with new stock in need.
- Assist the customer in managing their own stock levels and mix.
- Stock availability / levels.
- Query resolution on time and professionally dealt with.
- Stock forecasting completed on a monthly basis.
- Stock rotations and replenishments monitored.
- Customer satisfaction index.

**COMPLIANCE**
- Operates within controls and procedures in order to ensure the integrity of the organisation.
- Reports risks or areas of concern to management within own operating area.
- Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
- Compliance with applicable regulations and procedures.
- Risks reported to Manager.
- Cost and expenditure monitored - waste minimized.

**CUSTOMER SERVICE**
- Maintains effective working relationships with employees and customers to render highest quality of services.
- Identifies and solves problems whilst demonstrating a high level of integrity in line with Auto X core values.
- Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
- Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
- Assist customer liaison department with maintaining customer base by updating customer information when necessary.
- Provide the customer with stands, POS material, claims and rotation procedure training.
- Update customer database by providing new information regarding new customers and / or updating existing information.
- Client / employee satisfaction index.
- Comebacks / discrepancies minimized.
- Customer satisfaction levels through joint visitations with Regional Manager.
- Meeting attendance.
- Customer information kept updated.

**COST CONTROL**
- Supports the effective and transparent use of financial and other resources.
- Ascertain whether correct pricing structures are in place at all times.
- Manage and monitor gross profit on a daily basis and implement action plan if necessary.
- Reduce operational costs by optimizing company resources (cellphone, car) and curbing unnecessary expenses.
- Limits expenditure, reduces costs and e

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