Customer Experience Associate

2 weeks ago


Cape Town, South Africa Boldr Full time

WHAT IS YOUR ROLE

The Customer Experience Associate is responsible for providing exceptional customer service and

support to customers of the company. This role involves assisting customers with inquiries, resolving

issues, and providing information about the company's products and services.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve

our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110%

in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and

Authentic.

WHAT WILL YOU DO
- Anticipate customers’ needs and communicate proactively
- Quickly, thoroughly, and creatively solve problems for customers
- Investigate deliveries, transactions, and experiences that don't go 100% as planned
- Track and research shipments; contact carriers to resolve delivery issues
- Guide customers through product questions, assembly instructions, and warranty troubleshooting
- Provide advice with design and selecting the perfect product

WHAT WE’LL LIKE ABOUT YOU

YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**Requirements**:
YOU HAVE
- Excellent written and verbal communications
- Exceptional attention to detail
- Ability to solve problems under pressure while remaining calm, friendly, and proactive
- Comfortable working in a fast-paced start-up where processes change fast
- Previous experience in a customer service or similar role

**Benefits**

Salary and Benefits



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