German Speaking Customer Experience Associate Job
1 week ago
How would you feel if your office was just a breath away from beaches with crystal-clear waters? If you are fluent in **German** and are fascinated by all advances in broadband technology, then this **German speaking Customer Experience Associate job** in **Cape Town, South Africa** could be perfect for you
Join a team dedicated to providing top customer experience, while enjoying your stay on a **Cape Town, South Africa**, famous for its rich culture, fabulous landscapes and buzzing nightlife, where you will also get the chance to socialise, build your professional network, improve your communication skills and enrich your CV with notable work experience.
Your key **job** responsibilities as the **German speaking Customer Experience Associate** in **Cape Town, South Africa** will include:
- Be the primary point of contact for customer requests, becoming the company’s most valuable ambassador
- Respond to inquiries about broadband services and TV solutions offered by our client - always in a professional and timely manner
- Resolve technical issues as they arise in a timely manner
- Follow up with a thorough needs’ assessment and inform customers about ongoing campaigns
- Turn every customer into a happy customer
- Exchange ideas and solutions with your colleagues
- Enjoy your time in Cape Town
Requirements for this **German speaking Customer Experience Associate job** in **Cape Town, South Africa**:
- Fluency in **German**:
- Very good use of English - both in written and spoken language
- Work experience in a customer/tech support role is welcome
- Familiarity with TV solutions and streaming services will be considered an asset
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Computer knowledge/tech savviness
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience what they offer
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