Customer Experience Advisor

2 weeks ago


Cape Town, South Africa FirstRand Full time

Job Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards

Job Details

Application Closing Date

07/02/24



  • Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Concentrix + Webhelp is on the lookout for eager individuals to join our vibrant Cape Town team as a Customer Service Advisor on a fixed term contract, until the end of September 2024. This fantastic contract opportunity is sure to jumpstart...


  • Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...


  • Cape Town, South Africa amplify5 Full time

    **Great news! amplify5 is growing!** An exciting opportunity has emerged to welcome new members to our dynamic team. Are you passionate about fostering meaningful connections and helping customers navigate their evolving needs? Do you thrive on honest, open dialogue that builds trust and loyalty? If so, we invite you to join us as a Customer Retentions...


  • Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Our Floor Advisors are obsessed with serving our customers brilliantly and connecting them to our unique...


  • Cape Town, South Africa Sigma Connected Full time

    We are recruiting Customer Advisors to deliver amazing service to our client and their customers whilst working towards meeting performance targets and standards in the BPO Contact Centre industry. This campaign deals with inbound & outbound debt collections experience in a BPO environment. **REQUIREMENTS**: - Minimum Grade 11 / Grade 12 - Matric -...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of Cape Town, South Africa are looking for a Dutch speaking Customer Account Advisor to join their prominent media group. You will play a pivotal role in...


  • Cape Town, South Africa Isilumko Staffing Full time

    Experience PL/CL Advisor - Must have matric/ Grade 12 - At least 5 years working experience - Tertiary qualification an advantage - 2 years Financial Advisory sales experience in marketing short term insurance products (Personal lines and Commercial lines) - RE and FAIS qualifications - Good written and verbal communication skills - No criminal record - own...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about providing exceptional customer experiences? Do you have a flair for luxury and a knack for understanding the finer things in life? If so, we have the perfect career opportunity for you as an **Italian speaking Luxury Customer Advisor** at an esteemed luxury lifestyle brand based in **Cape Town, South Africa**. Your role will...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about providing exceptional customer experiences? Do you have a flair for luxury and a knack for understanding the finer things in life? If so, we have the perfect career opportunity for you as a **Spanish speaking Luxury Customer Advisor** at an esteemed luxury lifestyle brand based in **Cape Town, South Africa**. Your role will encompass...


  • Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. As a Customer Support...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of **Cape Town, South Africa** are looking for a **German speaking Customer Account Advisor** to join their prominent media group. You will play a pivotal...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of **Cape Town, South Africa** are looking for a **Dutch speaking Customer Account Advisor** to join their prominent media group. You will play a pivotal role...


  • Cape Town, South Africa Webhelp Full time

    **Job Advert** Concentrix + Webhelp is on the lookout for eager individuals to join our vibrant Cape Town team as a Customer Service Advisor on a fixed term contract, until the end of September 2024. This fantastic contract opportunity is sure to jumpstart your career and expand your experience in the travel industry, while putting your passion for...

  • Service Advisor

    6 days ago


    Cape Town, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region Service Advisor - Cape Town - Western Cape - Our client based in Cape Town, is looking for an experienced Dealership - **Service Advisor** to join their service department.**Requirements**: - Matric Certificate - Driver's license - Experience working in a franchise dealership as a Service Advisor - Ability to work under...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Customer Service Advisor** Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance. **Job Type** Onsite |...

  • Service Advisor

    6 days ago


    Cape Town, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region - Negotiable Monthly (Market related) Service Advisor - Cape Town - Western Cape - Our client based in Cape Town, is looking for an experienced Dealership - **Service Advisor** to join their service department.**Requirements**: - Matric Certificate - Driver's license - Experience working in a franchise dealership as a Service...

  • Service Advisor

    3 weeks ago


    Cape Town, South Africa First Degree Recruitment Full time

     Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    3 weeks ago


    Cape Town, South Africa First Degree Recruitment Full time

     Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    2 weeks ago


    Cape Town, South Africa First Degree Recruitment Full time

      Service advisor / Aftersales consultant Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Suburbs Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    6 days ago


    Cape Town, South Africa First Degree Recruitment Full time

    Vacancy for a Vehicle Service advisor with a vehicle dealership in Robertson. **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles...