Debtors Clerk

7 months ago


Johannesburg, South Africa Cool Ideas Service Provider Full time

**Cool Ideas, leading ISP in Ros**ebank Johannesburg is looking for a Debtors Clerk to join our team.
**Key Performance Areas**:

- Calling of debtors listed on the age analysis report, whilst ensuring that the reports and software systems in place are monitored and updated
- Maintain internal controls against all debtor categories
- Maintain full responsibility for all debtor collections
- Follow up on debtors with payment plans and ensure that collections on these are monitored tightly
- Handling and resolving of customer queries relating to payment allocations and invoicing
- Maintaining and updating customer account details on CZ / Sage
- Reconciling payments and invoices on customer accounts where required
- Verify discrepancies and resolve clients’ billing issues. Request credits/refunds where necessary
- Raise credit notes in accordance with set protocol
- Escalations of high-risk clients as soon as they have been identified
- Ad hoc projects as assigned

**Experience and knowledge required**:

- Debt collecting experience
- Excellent verbal and listening communication skills
- Excellent written communication skills
- Able to communicate effectively
- Customer service orientation
- Computer skills with the ability to operate excel spreadsheets and in-house software systems
- Deadline-driven, with the ability to work independently and proactively
- Excellent organisational and administrative skills
- Team player


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