Senior Death Claims Specialist

1 day ago

Bellville, South Africa Sanlam Full time

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. What will you do?
Oversee and Sign off on administrator(s) processing, recording, reporting and related compliance matters. Ensure adherence to Service level agreements and internal controls and procedures. Initiate escalations and investigations. Foster and maintain relationships with internal departments e.g. Internal auditors Fund accounting, Legal. Key responsibilities
Effectively manage and coordinate the daily workloads and work functions of a small team where required (in conjunction with TL)
Provide Team Leader with input on the team members training needs on business processes and systems
Identify system, process and training gaps
Provide in-put to team’s reports and discussions.
Checking quality of completed work and monthly reporting on errors made. (Provide feedback to TL)
Checking and signoff of all claims, letters, journals & other work items.
Ensure that the completed claim documentation meets the required audit standards, and complies with Legislation.
Knowledge sharing and team assistance
Assist with monthly and adhoc reporting
Check and authorize payments
Behavioral competencies
Good communication skills (verbal and written)
Client Service orientated
Accurate and the ability to pay attention to detail
Analytical capabilities
Team player
Results driven
Decision making skills
Core competencies
Cultivates Innovation by creating new and better ways for the organisation to be successful.
Client Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Knowledge and skills
Sound Knowledge of products, processes and services in the Group Risk environment
Computer literacy (Microsoft Office)
Understanding of rules and policy regulations with regards to schemes/funds
Advanced excel skills is a requirement
Experience on MIP workflow system will be advantageous
Qualifications and experience
Matric with a C- symbol in either Mathematics or Accounting essential
Relevant tertiary qualification will be advantageous
At least 4 - 5 years’ experience in Employee Benefits
General Administration knowledge of claims processes and procedures
Employee Benefits experience essential
Turnaround time

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