Death Claims Specialist
3 weeks ago
Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail porducts, as well as group schemes. What will you do?
Communicate accurately and efficiently to clients regarding enquiries and complaints (internal and external)
**Handle and solve death claims enquiries efficiently**:
Amend records with reference to the enquiries and death notification legislation
Issues ad hoc/duplicate tax certificates, pension statements, proof of income
Promote a positive relationship with internal and external client What will make you successful in this role?
**Qualifications and knowledge**:
Grade 12 or equivalent qualification with Mathematics and/or Accounting
Knowledge of Call Centre and Employee Benefits process, not less than two years’ experience
Previous Retirement Fund death claims experience advantageous
Knowledge of the Pensioner Services system and transactions will be an advantage
Death claims background
**Behavioural competencies**:
Performance orientation
Pro-activity/Initiative
Conceptual Thinking
Order and Accuracy
Collects and process information
Client service orientation
Co-operation
Numerical Skills
Communication skills(both wirtten and verbal) Qualification and Experience Grade 12 with 4 to 5 years related experience. Knowledge and Skills Customer Service Reporting and Administration Quality, Compliance and Accreditation Business processes Services knowledge Personal Attributes Communicates effectively - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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