Dispatch Supervisor

3 weeks ago


Durban, South Africa Stratford academy Full time

Experience In:

- **Dispatch Operations**: Oversee the daily dispatch of finished products, ensuring they are correctly prepared and shipped according to customer orders and delivery schedules.
- **Team Management**: Lead, train, and manage the dispatch team, ensuring they meet productivity and quality standards while fostering a positive and efficient work environment.
- **Logistics Coordination**: Collaborate with production, warehouse, and transport teams to ensure accurate and on-time delivery of products.
- **Inventory Management**: Monitor stock levels to ensure the availability of products for dispatch while minimizing excess stock and waste.
- **Process Improvement**: Continuously assess and optimize dispatch processes to improve efficiency, reduce costs, and enhance customer satisfaction.
- **Customer Communication**: Serve as the point of contact for customer delivery issues and concerns, providing timely updates on delivery schedules and resolving any discrepancies.
- **Compliance & Documentation**: Ensure that all dispatch operations comply with company policies, safety regulations, and legal requirements. Maintain accurate records of dispatched goods, including shipping documentation and delivery receipts.
- **Reporting**: Prepare and present regular reports on dispatch operations, including key performance indicators (KPIs) such as on-time delivery rates, shipping costs, and order accuracy.
- **Troubleshooting**: Address and resolve any issues related to damaged goods, delays, or logístical challenges.
**Qualifications**:

- **Education**: A high school diploma or equivalent is required. A degree in logistics, supply chain management, or a related field is preferred.
- **Experience**: Minimum of 3 years of experience in dispatch or logistics management, preferably within a manufacturing environment.
- **Skills**:

- Strong leadership and team management abilities.
- Excellent communication skills (both verbal and written).
- In-depth knowledge of dispatching processes and logistics operations.
- Proficiency in inventory management software and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and attention to detail.
- Knowledge of safety and compliance regulations related to manufacturing and shipping.

**Job Types**: Full-time, Permanent

Pay: From R10 000,00 per month

Work Location: In person



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