Fraud Analyst

We are looking for a detail-oriented and proactive Fraud Risk Analyst to join our team. As a Fraud Risk Analyst, you will play a crucial role in ensuring the security of our customers' accounts and preventing fraudulent activities. Your primary responsibility will be to analyze alerts, investigate suspicious transactions, and take appropriate actions to mitigate risks and protect our customers.

**Responsibilities**:

- Analyze alerts from fraud monitoring systems to identify and verify suspicious transactions and activities.
- Communicate with customers to confirm the validity of flagged transactions and gather necessary information.
- Take prompt and decisive actions to prevent fraud by implementing security blocks and documenting cases in the fraud monitoring and case management systems.
- Adhere to established procedures and escalate high-risk or unusual activities to management.
- Maintain the confidentiality and integrity of customer information.
- Handle customer disputes and resolve cases within agreed timelines, with a strong focus on recoveries.
- Provide timely feedback to internal stakeholders and authorized external parties.
- Collaborate with team members and contribute to a positive and professional working environment.
- Assist in handling alerts triggered on fraud monitoring systems or taking inbound calls from clients regarding transaction disputes when required.
- Keep abreast of industry best practices and stay updated on the latest fraud trends.
- Execute assigned ad-hoc duties with professionalism and adherence to deadlines.

Experience and Skills Required:

- Good knowledge of various banking products and services.
- Minimum 2 to 3 years of experience in Fraud Risk, particularly in a call center or shift environment.
- Excellent communication skills, both verbal and written.
- Ability to thrive under pressure and meet deadlines.
- Strong problem-solving skills and ability to think laterally.
- Team player with effective time management abilities.
- Assertive and self-managed approach to work.

Qualifications Required:

- High school diploma (Matric).
- Relevant diplomas, certificates, or completed training courses in Fraud Risk Management or related fields.

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (required)

**Experience**:

- Fraud Analyst: 2 years (required)