Training Centre Supervisor

1 month ago


Cape Town, South Africa 3CMETAL BELMET PTY LTD Full time

**Job Purpose**

To identify training and development needs and providing recommendations on programmes and activities. Guiding Managers and Supervisors in developing training skills. Delivering training programmes. Conduct Artisan training.

**Responsibilities / Duties / Job Skills**
- Manage the Training Centre WS (Equipment, Consumables, Tools and Personnel).
- Ensure the Training Centre WS is set-up for the Training and Assessment timeously.
- Arrange and Execute Training in the Training WS.
- Assess and supervise all assessments.
- Act as coach / mentor to artisans and trade personnel.
- Identify and assess training needs in consultation with line managers.
- Design and develop training modules and assessment guides.
- Coordinate training events and logistics together with the Training Coordinator.
- Manage the Facilitators and Assessors.
- Invigilate practical and allocated theoretical portion of training as and when required.
- Training Committee member.
- Record assessment results onto a data resources list.
- Perform the practical assessment and interviews of personnel for selection to project specific LDC contracts.
- Maintain integrity of all data through standard processes and collaborate with HR Coordinator, Operations and Production Manager on training matters.
- Provide a support service to the company’s production /operations / fabrication demands at the workshops and site locations.
- Schedule training and assessment to utilize the training and assessment facility to its full.

**Internal relationships**

Interaction will be required with the Training Coordinator, Resource Coordinator, Project Managers, QC Manager, Welding Engineer, all Production and Workshop personnel.

**External relationships**

TVET Colleges, Training Providers

**Knowledge / Qualifications / Experience**
- Grade 12
- Relevant Artisan Trade (Boilermaker or Welder) - Qualified Red Seal Artisan

**Knowledge and experience of**
- Learning and Development experience
- Workshop Experience
- Supervision experience
- Good technical and practical experience
- Supervised personnel in a Workshop environment
- 10 years relevant training experience
- Assessment of Trade and Apprentice personnel
- Assessor / Moderator accreditation - advantageous
- Machine maintenance
- Competent in African languages - advantageous

**Required Skills and Competencies**
- Good communication skills (read, write and speak)
- Technical competencies
- Computer literacy
- Valuing cultures and differences
- Developing others

Application Question(s):

- Do you have facilitating / assessor / moderater experience in the Manufacturing and fabrication industry?
- Have you mentored Apprentices before?

**Experience**:

- Learning and Development: 10 years (required)

License/Certification:

- Trade Test certificate (required)

Application Deadline: 2023/09/08



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