Front-end Supervisor
3 weeks ago
Our client is a prominent retail chain group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of fast-moving consumer goods (FMCG). Operating in emerging markets, they consider their customers to be part of their extended family. Their commitment is grounded in the principle of delivering on their promises: "We believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers
Our client is recruiting for an experienced Front-End Supervisor to join their team.
Job Purpose
Responsible for creating and maintaining a fully functioning front-end staff and promoting excellent customer service and communication. Full management of the front end, including cashiers and till packers.
**Responsibilities**:
Handle Customers’ needs and concerns
Number of Customer Complaints and Compliments
Assist in the hiring of front-end staff
Ensure the Front end is suitably staffed at all times
Induction and training of all new staff
Correct number of staff and scheduling of staff
Training and competency levels of cashiers
Overall discipline of the department
Maintain a monthly attendance rate of 95%
Minimal Average of Unders and Overs
Adhere to Safety and security policies
Perform administrative Functions
Responsible for the safety of the store, staff, and customers
Skills Required
Honest and trustworthy
Customer service orientated and a willingness to deal with people every day.
Ability to create teamwork environment.
Attention to detail throughout the store
Ability to identify and solve problems
Take initiative
Communication skills in order to train staff members and communicate problem areas
Accurate with figures
Interpersonal skills
Attention to detail - Accurate
Commitment to delivery and quality
Good people management skills
Be able to delegate effectively
Be able to operate independently and as part of a team
Good administration skills
**Qualification and requirements**:
Grade 12
5 - 10 years’ Supervisory experience
**Salary**:
Market related
**Working hours**:
Monday to Sunday - Shifts
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