Training Supervisor

7 months ago

Cape Town, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online retail e-commerce platform focusing on South

Africa’s mass market. Our unique business model and partnerships with manufacturers

allow us to deliver an unbeatable offer at a highly competitive price point.

We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as

Spazas and fast food restaurants and we are looking to grow.

For **our customers, **using Yebo Fresh means avoiding the hassle, cost, and risk of

overcrowded and/or expensive transport, long queues, and carrying heavy bulk

goods.

We engage **with entrepreneurs, and our customers **on our platform on a daily basis

through field sales agents, supplying credit lines, having WhatsApp conversations,

and organizing product deliveries.

These interactions allow us to build extensive qualitative and quantitative insights into

the typical patterns, challenges, and critical success factors of township entrepreneurs.

We are now keen to build on this physical & digital infrastructure and to use these

insights. We are building an ‘empowerment’ engine for South African entrepreneurs

who, as we observe, often struggle in this highly competitive environment and to

provide them with education and development opportunities

**Now Hiring: Training Supervisor**

**What You Will Do**

We are looking for a Training Supervisor to join the founding team of a startup project

with national ambitions to bring breakthrough impact to the world of Entrepreneurs and

small township businesses in education, funding, job creation, and support, in partnership

with the National Treasury in their goal to address the challenge of unemployment in

South Africa.

The goal is to unlock exponential Entrepreneur and Township SME growth with the

corresponding impact by building an Entrepreneurial Development Program Platform that

supports eCommerce and online entrepreneurial education to support retail

financing models and business growth that results in scale which ultimately leads to job

creation.We are looking to create;
- A more just and equitable society that depends upon more families and

households having a stable income in the townships through entrepreneurship

development by providing entrepreneurial learning content through coaching,

online delivery, on-site training, peer learning, and networking
- Growth of Township SMEs and growing livelihoods through adequate access to

finance in the retail industry in collaboration with training and marketing
- Entrepreneurial growth, scale, and support; we are seeking growth beyond

traditional models, using technology to educate and through intelligent

behavioral software and powerful entrepreneur technology support toolkits

In this role, we are looking for a motivating Training Supervisor who will guide the Field

Facilitators on how to improve their skills and motivate them to deliver quality education,

knowledge of various sales & training techniques and excellent communication skills.

Along with the responsibilities of mentoring entrepreneurs and new field agents, it will

be the core responsibility of the supervisor to design individual and team training courses

and prepare educational material to upskill both the team members and the

entrepreneurs with the ultimate result being job creation and increased usage of the Yebo

Fresh technology platforms

Training Supervisors will also be responsible for the Core Customer Channel, their role is

to manage this channel and ensure its continued growth and development.

We are looking for team members who have high energy, are competitive, and ambitious

and have a track record of over-achieving and exceeding targets.

**Key Role Responsibilities and Duties**
- Onboard and train new hires.
- Set learning and financial objectives for the team
- Develop learning material for the field staff.
- Design training courses, coaching sessions, and other role-playing activities.
- Establish training needs by observing entrepreneurs, studying sales

performance, and reports
- Act as a consultant to field coaches and provide helpful advice on coping

with job-related challenges
- Identify individual and team training needs
- Provide input and ideas into educational material, including presentations,

sales scripts, and case studies-Gather feedback on all training programs from trainees, managers, and

instructors
- Set annual learning and development objectives for the coaching team
- Maintain updated records of educational curriculum and material
- Evaluate employees’ performance after each training
- Monitor costs of training programs

This is over and above the following
- Establish relationships with new customers
- maintain and grow relationships with existing customers
- strive to improve customer satisfaction through excellent customer service
- identify and respond to client needs
- keep a high level of knowledge about existing products and services, and

learn about new products and services

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