Contact Centre Supervisor

**Role purpose**: The Supervisor will be responsible for driving the success of the call centre business through the continuous and constant evaluation; support and development of the teams within their areas of responsibility from a traditional operations support into digital operations support by blending customer operations and digital (Tribe) activities....

Job Posted: 22-Jan-2024 - Location: Cape Town Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. **Requirements**: - Must be fluent in German. - Shift work required (UK GMT) - Monday to Friday: 08h00 - 20h00 - Saturday & Sunday: 09h00 - 18h00 - Experience is not necessarily required as training will be provided but...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

The bigger we grow, the more expertise we need in our Support functions. Our operational team requires the support of an experienced contact centre Management Information specialist.. Will require an advanced knowledge of Excel and it's full range of atomation and functions, PowerBI experience is desirable. A minimum of 12 months experience in the role...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

**WHAT WE ARE LOOKING FOR** An experienced quality assurance specialist and training manager to ensure that all contact centre operating procedures and knowledge base management are effectively controlled, implemented and monitored to achieve company objectives and service quality standards. **ABOUT THE ROLE** The general responsibilities of this role...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following:• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.• Achieve the Operations Financial Targets• Ensuring you have a happy workforce.• Team...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and...

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town) Our client is looking for individuals to participate in a Contact Centre Learnership. Qualification: Contact Centre NQF 2 Potential Start Date: TBC Location: Cape Town  Stipend: R4000 - R5000 Position Requirements: Matric (Grade 12/National Senior Certificate) MS Office...

Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Cape Town Stipend: R4000 - R5000Position Requirements:Matric (Grade 12/National Senior Certificate)MS Office proficient...

Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queriesA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE   :           PermanentSECTOR         ...