Floor Supervisor

3 weeks ago


Cape Town, South Africa Surgo HR & Training Full time

Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Cape Town

**Job Purpose**:
The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.

**Responsibilities**:
Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important

Handle all customer questions and concerns

Use customer suggestions and complaints to guarantee that the needs of the customers are being met

Ensure staff adheres to required customer service

Meet sales target - develop and implement strategies to meet sales targets.

Meet gross profit targets - develop and implement strategies to meet GP targets

Maintain expenses within budget

Contain shrinkage within the budget - develop and implement shrinkage controls

Wastage - consistently monitor wastage and develop and implement methods to reduce wastage

Performance per product category. Optimize sales m/² for each department by setting targets per product category

Evaluate rate of sale / product category and implement recommendations for improvement

Identify ideal stock levels per product category

Determine range per product category

Evaluate ordering record per product category in relation to rate of sale

Evaluate delivery schedules and implement recommendation for improvement om a monthly basis

Conduct spot checks of the products received daily

Assist with category stock counts cyclical schedule and investigate variances

Ensure best methods for stock rotations and ensure compliance

Evaluate stock levels according to rate of sale

**Skills Required**:
Honest and trustworthy

Customer service orientated and a willingness to deal with people every day

Ability to create teamwork environment

Attention to detail throughout the store

Ability to identify and solve problems

Take initiative

Communication skills in order to train staff members and communicate problem areas

Accurate with figures

Attention to detail - Accurate

Commitment to Perishable and quality

Good people management skills

Be able to take initiative

Be able to delegate effectively

Be able to operate independently and as part of a team

Good administration skills

**Qualification and requirements**:
Grade 12

2 years managerial experience

Salary - Market related

Working hours - Monday to Sunday, Rotational shifts


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