Floor Supervisor
3 weeks ago
Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Cape Town
**Job Purpose**:
The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.
**Responsibilities**:
Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important
Handle all customer questions and concerns
Use customer suggestions and complaints to guarantee that the needs of the customers are being met
Ensure staff adheres to required customer service
Meet sales target - develop and implement strategies to meet sales targets.
Meet gross profit targets - develop and implement strategies to meet GP targets
Maintain expenses within budget
Contain shrinkage within the budget - develop and implement shrinkage controls
Wastage - consistently monitor wastage and develop and implement methods to reduce wastage
Performance per product category. Optimize sales m/² for each department by setting targets per product category
Evaluate rate of sale / product category and implement recommendations for improvement
Identify ideal stock levels per product category
Determine range per product category
Evaluate ordering record per product category in relation to rate of sale
Evaluate delivery schedules and implement recommendation for improvement om a monthly basis
Conduct spot checks of the products received daily
Assist with category stock counts cyclical schedule and investigate variances
Ensure best methods for stock rotations and ensure compliance
Evaluate stock levels according to rate of sale
**Skills Required**:
Honest and trustworthy
Customer service orientated and a willingness to deal with people every day
Ability to create teamwork environment
Attention to detail throughout the store
Ability to identify and solve problems
Take initiative
Communication skills in order to train staff members and communicate problem areas
Accurate with figures
Attention to detail - Accurate
Commitment to Perishable and quality
Good people management skills
Be able to take initiative
Be able to delegate effectively
Be able to operate independently and as part of a team
Good administration skills
**Qualification and requirements**:
Grade 12
2 years managerial experience
Salary - Market related
Working hours - Monday to Sunday, Rotational shifts
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