Team Leader: Publishing
2 months ago
**Key Responsibilities**:
- Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
- Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Consistent focus & improvement of client service delivery.Ensuring that reports are analyzed & compiled accurately to provide feedback on individual and overall team performance.**Qualifications and Experience**:
- Matric qualification
- Management related qualification [advantageous]
- Part or full qualification that is recognized by the Financial Services Board
- RE5 Financial Services Board Qualification [advantageous]
- 2 years management experience
- Be willing to commit to continuous learning**Skills**:
- To be computer literate [MS Office & Intermediate Excel]
- Excellent communication skills [verbal, written & interpersonal]Customer Service Delivery**Behaviours**:
- Ability to work in a pressurised environment and meet deadlines
- Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
- Adhering to Standards - Ensures quality and compliance in the delivery of their work
- Meeting Customer Expectations - Consistently delivers exceptional customer servicePlanning & Organising - Uses a structured approach to effectively manage tasks#LI-AS1
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