Client Desirability Operations Manager
5 months ago
About us, purpose, experience and qualifications
**about us**:
**purpose**:
- To plan and manage the Client Desirability operations and implement the execution strategy of Group screening, monitoring, and reporting requirements in-line with segment risk appetite**experience and qualifications**:
- Relevant Degree: in Business Management/ Financial Management/ Logistics Management/ Operations Management
- Experience and Skills : 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level**additional requirements**:
**responsibilities**:
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless, and positive customer experience
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Contribute towards defining the portfolio level and the overall Client Desirability strategy
- Plan, manage and forecast Client Desirability capacity and quality requirements for the Group
- Determine feasibility and influence priority of projects (i.e., capability automation, quality enhancement, process improvement, etc.)
- Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the business plan and monitor compliance
- Translate Client Desirability strategies into actionable goals and track progress through specific performance measures and control systems
- Understand, deliver and report on the values and strategic intent of various projects and initiatives to make informed decisions
- Ensure effective execution against relevant projects and initiatives
- Develop and implement differentiated service models for client segments
- Drive and adhere to desired quality standards and procedures to inform decision making in line with Group or Segment risk appetite
- Ensure the development, alignment, and implementation of end-to-end processes, leading to operational optimisation and alignment to platform
- Compile, manage and administer training in accordance with Client Desirability process and procedures including functional training
- Demonstrate leadership behaviour through personal involvement, commitment, and dedication in support of organisational values
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
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